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Software Developer
Randstad Looking for am/dm – it service delivery & operations at Mangaluru, Karnataka Full Time
am/dm – it service delivery & operations in mangaluru
Support the IT Service Delivery & Operations and there by to ensure delivery of World Class IT services to Internal & External customers as per agreed SLA’s & Availability of IT equipments & Services for CA & ASQ Compliance . KEY ACCOUNTABILITIES
CA & ASQ Compliance-IT
SLA Monitoring & FTR
% Reduction in pending calls through inter/intra -department coordination
Effective implementation of IT Service Delivery process through process Audits & Identifying GAPs & rectifying the same.
Implementation of ISO 20000, ISO 27001 & Other ISO
Monitoring & Renewal of all AMC/CMC’s W.r.t to IT
Support the IT Service Delivery & Operations and there by to ensure delivery of World Class IT services to Internal & External customers as per agreed SLA’s & Availability of IT equipments & Services for CA & ASQ Compliance . KEY ACCOUNTABILITIES
CA & ASQ Compliance-IT
SLA Monitoring & FTR
% Reduction in pending calls through inter/intra -department coordination
Effective implementation of IT Service Delivery process through process Audits & Identifying GAPs & rectifying the same.
Implementation of ISO 20000, ISO 27001 & Other ISO
Monitoring & Renewal of all AMC/CMC’s W.r.t to IT
Competencies
Strategic Orientation
Entrepreneurial Mind-Set
Stake Holder Partnering
Outcome Orientation
Transformation Mind-Set
skills
IT Operations
qualification
Any
