Randstad Looking for it analyst – productivity applications at Chennai, Tamil Nadu Full Time

randstad india

permanent

specialism

information technology

reference number

JPC – 69471

job details

IT Analyst – Productivity Applications

Job Description:
Key Duties and Responsibilities:

• Providing Level 3 support for the Productivity Applications Team, including but not limited to components of the Office 365 service, especially SharePoint Online.
• Providing Level 3 support for other areas of the Productivity Applications Team, including but not limited to internal document management systems and file servers.
• Manage, monitor, and resolve incidents and requests in line with agreed internal Service Level Agreements.
• Manage, monitor, and resolve problems in line with agreed internal Service Level Agreements
• Collaborate with our third-party support partners to manage, monitor, and resolve problems, incidents and requests escalated to them
• Ensure day-to-day activities and checks as part of the ongoing maintenance are carried out in a timely manner and provide input to a forward schedule of maintenance, upgrades, and projects
• Ensure compliance with Mott MacDonald standards, policies and regulations. To work effectively with the Change Manager to ensure change does not happen outside of the Change Control process

Candidate Specification:

• Formal Education & Certification:
• A relevant degree or equivalent is essential – BE/B Tech/MCA from a reputable institute.
• ITIL V3 foundation is desirable
• Experience in providing support in a global team as part of a multinational organisation.
• Experience of Office 365 and SharePoint Online solutions by Microsoft.

Experience in:

• SharePoint Online
• SharePoint Online Search
• One Drive for Business, including the sync client
• Office 365 Pro Plus
• Document management systems
• File servers – capacity management and permission management
• Running PowerShell scripts for administration purposes
• Experience of IT service management processes.
• Experience in SharePoint administration, configuration or content creation is desirable.

Desirable:

• Experience in SharePoint administration, configuration or content creation is desirable.
• Formal accreditation in ITIL v3 or other best practice framework.
• Other IT certifications.

Personal Attributes:

• Excellent English communication skills – verbal and written.
• Excellent interpersonal skills.
• A motivated team player to work as part of the team to meet deadlines.
• Superior analytical, evaluative, and problem-solving abilities.
• Logical and analytical approach to problem solving and finding solutions.
• Ability to multi-task and prioritize when under pressure with proven track record in achieving SLAs.

…

IT Analyst – Productivity Applications

Job Description:
Key Duties and Responsibilities:

• Providing Level 3 support for the Productivity Applications Team, including but not limited to components of the Office 365 service, especially SharePoint Online.
• Providing Level 3 support for other areas of the Productivity Applications Team, including but not limited to internal document management systems and file servers.
• Manage, monitor, and resolve incidents and requests in line with agreed internal Service Level Agreements.
• Manage, monitor, and resolve problems in line with agreed internal Service Level Agreements
• Collaborate with our third-party support partners to manage, monitor, and resolve problems, incidents and requests escalated to them
• Ensure day-to-day activities and checks as part of the ongoing maintenance are carried out in a timely manner and provide input to a forward schedule of maintenance, upgrades, and projects
• Ensure compliance with Mott MacDonald standards, policies and regulations. To work effectively with the Change Manager to ensure change does not happen outside of the Change Control process

Candidate Specification:

• Formal Education & Certification:
• A relevant degree or equivalent is essential – BE/B Tech/MCA from a reputable institute.
• ITIL V3 foundation is desirable
• Experience in providing support in a global team as part of a multinational organisation.
• Experience of Office 365 and SharePoint Online solutions by Microsoft.

Experience in:

• SharePoint Online
• SharePoint Online Search
• One Drive for Business, including the sync client
• Office 365 Pro Plus
• Document management systems
• File servers – capacity management and permission management
• Running PowerShell scripts for administration purposes
• Experience of IT service management processes.
• Experience in SharePoint administration, configuration or content creation is desirable.

Desirable:

• Experience in SharePoint administration, configuration or content creation is desirable.
• Formal accreditation in ITIL v3 or other best practice framework.
• Other IT certifications.

Personal Attributes:

• Excellent English communication skills – verbal and written.
• Excellent interpersonal skills.
• A motivated team player to work as part of the team to meet deadlines.
• Superior analytical, evaluative, and problem-solving abilities.
• Logical and analytical approach to problem solving and finding solutions.
• Ability to multi-task and prioritize when under pressure with proven track record in achieving SLAs.

experience

9

skills

sharepoint admin

qualifications

B.E/B.Tech

MCA