Randstad Looking for it help desk at Gurgaon, Haryana Full Time

gurgaon, haryana

a client of randstad india

permanent

reference number

JPC – 74660

job details

IT Induction for new joiners on day 1

Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved

Manage users, groups, computers & security groups in Active Directory

Experience in managing O365 mailboxes and groups

Assisting users with their queries remotely via MS Teams, Zoom or via remote control tools

Work on ServiceNow to record, categorize and resolve incidents

Work on the Service Request fulfilment from users following the approval process on

ServiceNow

Track and follow up of all incidents from open till closure

Drive major incident management process for P1 / critical issues

Responsible to keep the manager informed about the major incident / high priority incidents

…

IT Induction for new joiners on day 1

Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved

Manage users, groups, computers & security groups in Active Directory

Experience in managing O365 mailboxes and groups

Assisting users with their queries remotely via MS Teams, Zoom or via remote control tools

Work on ServiceNow to record, categorize and resolve incidents

Work on the Service Request fulfilment from users following the approval process on

ServiceNow

Track and follow up of all incidents from open till closure

Drive major incident management process for P1 / critical issues

Responsible to keep the manager informed about the major incident / high priority incidents

experience

6

skills

L1 & L2 support