mumbai, maharashtra
a client of randstad india
permanent
reference number
JPC – 74214
job details
Specific Skills Required : -Excellent knowledge of IT Security, Networking, WAN/LAN and other IT Infra related environments.Good Team Management and co- ordination skills.Job Profile in Brief (Detail description of Role, Responsibilities and Functions) : -Overall responsible for the 24X7 IT Service & Operations Management of the – Omnichannel Contact Centre Technologies, the Ongoing Operational Support,- Downtime Management and the mission critical CC Technologies used/ deployed at designated Bank/ partner/ provider location KRAs in Brief : -Overall Management of the 12X7 IT Operations of the Omnichannel Contact Centre (CC) Technologies used. – Performance monitoring -Operations, Application and Infrastructure – Planning and execution for the overall Moves /Changes in the Omnichannel CC Tech stack to provide the desired platform flexibility and uptime required. -Oversee Business Continuity Management for the CC Tech and related infrastructure – Manage the overall desired Business uptime SLA …
Specific Skills Required : -Excellent knowledge of IT Security, Networking, WAN/LAN and other IT Infra related environments.Good Team Management and co- ordination skills.Job Profile in Brief (Detail description of Role, Responsibilities and Functions) : -Overall responsible for the 24X7 IT Service & Operations Management of the – Omnichannel Contact Centre Technologies, the Ongoing Operational Support,- Downtime Management and the mission critical CC Technologies used/ deployed at designated Bank/ partner/ provider location KRAs in Brief : -Overall Management of the 12X7 IT Operations of the Omnichannel Contact Centre (CC) Technologies used. – Performance monitoring -Operations, Application and Infrastructure – Planning and execution for the overall Moves /Changes in the Omnichannel CC Tech stack to provide the desired platform flexibility and uptime required. -Oversee Business Continuity Management for the CC Tech and related infrastructure – Manage the overall desired Business uptime SLA
experience
10
skills
networking
“SQL”
“IT operation”
“WAN”
“LAN”
qualifications
B.E/B.Tech
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