Randstad Looking for network engineer- aruba at Mahatma Gandhi Road, Karnataka Full Time

summary

randstad india

permanent

specialism

other

reference number

JPC – 71195

job details

Technical Skills

• 2+ year experience in Routing, Switching, Security and Network management and NOC

experience

• Fluent in English (verbal and written).
• Passionate about networking, information technology or cloud technologies.
• An up-to-date knowledge and understanding of your employer’s business and industry needs, …

as well as the technical demands

• To recognise the importance of customer focus and/or of serving the needs of the end user.
• excellent communication skills, particularly the ability to communicate with staff who are not

technically trained.

• Teamwork skills and the ability to feel comfortable working with different teams, clients and

groups of staff across an organisation.

• Organisational skills and the ability to prioritise your workload.
• Ready to work in rotational shifts in 24×7 operations

Key Responsibilities

• Provide support in the areas of Networking and Wireless Networking
• Operate, Administer and Govern customer setup.
• Provide leadership in technical problem management and the resolution of all issues, working

closely with end customers and HP remote and field support staff.

• Develop action plans to investigate and resolve complex issues/problems and clearly

communicate these to engineers, customers and/or relevant managers.

• Participate in after-hours remote support rosters.
• Identify and contribute to projects to improve product support, customer satisfaction and team

efficiency.

• Be aware of, and contribute to the improvement of, team performance as measured in the

team Business Fundamentals Tables (BFT).

• Technical writing skills will be required to publish Issue resolution documents (KM & KT)
• Required to communicate effectively with Technical and Non-Technical stakeholders and

should have the ability to drive the conversation/discussion

• Must be able to interact with colleagues from different countries and background (own team,

members of SC and Product Divisions)

• Participate/Drive ITIL based change management, Problem management, incident

management.

Experience/Knowledge

show lessshow more

Technical Skills

• 2+ year experience in Routing, Switching, Security and Network management and NOC

experience

• Fluent in English (verbal and written).
• Passionate about networking, information technology or cloud technologies.
• An up-to-date knowledge and understanding of your employer’s business and industry needs,

as well as the technical demands

• To recognise the importance of customer focus and/or of serving the needs of the end user.
• excellent communication skills, particularly the ability to communicate with staff who are not

technically trained.

• Teamwork skills and the ability to feel comfortable working with different teams, clients and

groups of staff across an organisation.

• Organisational skills and the ability to prioritise your workload.
• Ready to work in rotational shifts in 24×7 operations

Key Responsibilities

• Provide support in the areas of Networking and Wireless Networking
• Operate, Administer and Govern customer setup.
• Provide leadership in technical problem management and the resolution of all issues, working

closely with end customers and HP remote and field support staff. …

• Develop action plans to investigate and resolve complex issues/problems and clearly

communicate these to engineers, customers and/or relevant managers.

• Participate in after-hours remote support rosters.
• Identify and contribute to projects to improve product support, customer satisfaction and team

efficiency.

• Be aware of, and contribute to the improvement of, team performance as measured in the

team Business Fundamentals Tables (BFT).

• Technical writing skills will be required to publish Issue resolution documents (KM & KT)
• Required to communicate effectively with Technical and Non-Technical stakeholders and

should have the ability to drive the conversation/discussion

• Must be able to interact with colleagues from different countries and background (own team,

members of SC and Product Divisions)

• Participate/Drive ITIL based change management, Problem management, incident

management.

Experience/Knowledge

show lessshow more

experience

4

skills

“networking”

qualifications

H.Sc/+2/Intermediate

MBA/PGDM

M.E/M.Tech

B.E/B.Tech

B.A

B.Com

B.Sc

PGDM

M.Com

M.A

MCA

M.Phil

CA

BCA

BBA

B.Arch

M.Arch

Diploma

ICWA (CMA)

ITI

LLB

LLM

B.Ed

M.Ed

MBBS

BDS

MDS

Medical-MS/MD

MS/M.Sc(Science)

MVSc

B-Pharma

M-Pharma

BHMS

Any

Company secretary (CS)