Randstad Looking for service desk analyst at Chennai, Tamil Nadu Full Time

randstad india

permanent

specialism

information technology

reference number

JPC – 69405

job details

KEY RESPONSIBILITIES:
Receive requests from End Users via email, instant message or telephone.

Classify, process, assign and document requests in Help Desk system.

Resolve user requests using documented solutions.

Assign Help Desk tickets to the appropriate resource.

Where warranted, create or update existing documentation to accurately reflect steps necessary to deliver required, expected outcomes.

Identify deficiencies and recommend enhancements to Service Catalog.

…

KEY RESPONSIBILITIES:
Receive requests from End Users via email, instant message or telephone.

Classify, process, assign and document requests in Help Desk system.

Resolve user requests using documented solutions.

Assign Help Desk tickets to the appropriate resource.

Where warranted, create or update existing documentation to accurately reflect steps necessary to deliver required, expected outcomes.

Identify deficiencies and recommend enhancements to Service Catalog.

experience

7

skills

Help Desk

end user

qualifications

Any