randstad india
permanent
specialism
other
reference number
JPC – 71674
job details
Incident management – resolve incidents received from the customer (in alignment with SLA’s) and/or that were created to address alerts from the CMS monitoring system.
Within CMS, the Technical Consultant is responsible for performing the following tasks to support CMS clients:
The success of the Technical Consultant will be measured by this person’s ability to perform the abovementioned tasks efficiently, act in a professional manner that elicits high customer NPS, and act as a Citrix technical authority.
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Incident management – resolve incidents received from the customer (in alignment with SLA’s) and/or that were created to address alerts from the CMS monitoring system.
Within CMS, the Technical Consultant is responsible for performing the following tasks to support CMS clients:
The success of the Technical Consultant will be measured by this person’s ability to perform the abovementioned tasks efficiently, act in a professional manner that elicits high customer NPS, and act as a Citrix technical authority.
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experience
8
skills
Troubleshoot
L1/L2 Support
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