Raw Engineering Looking for IT Support Specialist at Virar, Mumbai, Maharashtra Full Time

Posted: Aug 2nd, 2022 | Location: India

Who we are –Being in the industry for over 12 years, Raw Engineering is trusted by the world’s leading companies across a variety of industries, including IT, Finance, Sports & Entertainment, and Retail. We collaborate with our clients and hence highlighted as their strategic partner. From an engagement’s initial planning stages, through launch and continuing through future road mapping, we are in lockstep with our partners business goals, technology vision and end-customer needs.

Our vision is to collaborate to achieve perfection, and we value positivity, learning, ownership, excellence and believe in building trust and care. Feel free to read more about us at https://www.raweng.com/

What Are We Looking For?

Surfboard Ventures is looking for a IT Support Specialist

What will you do:
The IT Support Specialist will assist in the installation, maintenance, procurement, and general

support of desktops, laptops, software, mobile devices, network devices, and other computer

peripherals. Provide end-user support on assigned open tickets and work in collaboration with

the IT Support Team on various projects and deliverables.

Responsibilities:
Provide on-site and remote support for all desktop / laptop, mobile device, application, and network support functions

Troubleshoot various types of hardware and software

Manage user setup and relocation requests

Maintain asset inventory

Ensure all systems maintain baseline configurations (i.e. encryption, password policies, anti-virus, etc.)

Ensure every device is wiped / degaussed prior to reassignment or site removal

Ensure end-user systems are properly encrypted

Provide support for wireless access points

Order hardware and software for new hires and end-user support related issues

Deploy systems to new hires and existing employees

Various employee on-boarding and off-boarding related tasks (requires going into the office)

Monitor ticketing system, e-mails, chat, and other forms of communication for support requests, and respond accordingly

Basic administration of SaaS apps (i.e. password reset, account provisioning / deprovisioning, etc.)

Build internal scripts to automate processes

Various tasks that are required by the business as it evolves

Minimum Requirements (3+ years):
Hands on experience with Windows, Mac, and Linux operating systems

Basic knowledge of troubleshooting network devices and configurations

Familiarity with remote support tools (i.e. logmein, remote desktop, Zoom, etc.)

Proficient in finding solutions and answers online. Excellent research skills

Self-organized with the ability to maintain documentation and workload at all times

Basic knowledge of Google Workspace and Microsoft Office tools

Hands on experience troubleshooting Linux driver related issues

Strong customer service skills is a MUST

This position will require going into the office and local travel as needed

Job type – Full time employment

Job location – Virar – Mumbai, Maharashtra, India

Work schedule – Monday to Friday, 10am to 7pm

Minimum qualification – Graduate

Year of experience – 3+ years

Travel opportunities – On need basis within/outside India. Candidate should have valid passport

What Really Gets Us Excited About You?

Experience in working with product-based start-up companies

Knowledge of working with SAAS products.

We look forward to meeting you!

People Team

What we offer –

Our growth is enabled and accelerated by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities.

Interesting Work: This is the “challenge yourself” kind of workplace where you constantly learn something new and never stop growing

Competitive Compensation: We reward your high performance. Rewards are higher when you work smart and efficient without dropping a sweat.

Great place to work: With spontaneous office happy hours and team events, we don’t think you’ll ever be bored. A majority of our workforce are young, energetic and passionate individuals who are driven by technology, and fuelled by the fun at the workplace.

People: You have a team that will trust you and work together to achieve excellence. As a team, we believe in looking after each other’s back. We are ONE team ONE dream and act as such.

Culture: Open culture where everyone is approachable with minimal hierarchy.

Medical Benefits: Mediclaim coverage for the employee and their dependents (spouse and children). Group Accidental Policy covering permanent disability, total disability and death.