RDP Workstations Looking for Network Engineer L2 at Nacharam, Hyderabad, Telangana Full Time

Desired Experience in Years

:

3-6 years

Number of Openings

:

1

Location/s

:

Nacharam, Hyderabad

RDP is a leading IT Hardware brand for Design & Manufacture of Computing Devices. We Just reached 10 Years but have a presence across India. We promote “Make in India” (MII) by Designing & Manufacturing of Laptop PC, Desktop PC, Tablet PC, All in One PC, Servers and Workstations.

We are looking for the experienced Network engineer of L2 level to take care of installing and maintaining all the technical facilities of the factory like CCTV, AC, IoTs, electrical appliances and other robotic devices.

If you are interested in making a difference and passionate about growing your career with the growth of the company by working hard and learning fast then you are at the right place. Join us to leverage the opportunity and the platform provided by the company in achieving the career milestone.

Responsibilities

Greeting the customer and listening to their problem and registering the same and sharing the ticket no. with them.

You will be the first point of contact with the customer in taking their call and understanding their queries.

Once you know the issue you have to clearly mention it in the log note and assign it to the L1 Engineer.

Contribute to improving customer support by actively responding to queries and handling complaints.

Establish best practices through the entire technical support process.

Follow up with customers to identify areas of improvement.

Answer incoming customer phone calls and e-mail while providing superior customer service.

Responsible for the ownership of incident creation, resolution and closure.

Actively listen to each customer’s request; confirm an understanding of the issue, diagnose the problem and provide an accurate solution.

Work strictly as per SOP.

Requirements

Freshers with Bachelor’s /Master’s degree or Equivalent in Computer Science, Information Technology or relevant field.

Must have a take charge personality but also possess a strong teamwork ethic.

Able to work under pressure in a fast-moving environment.

Excellent communication, analytical and problem-solving skills.

Adaptable, flexible and able to multitask.

Presentable; good interpersonal skills; quick learner

Able to handle diplomatic and critical situations.

Able to handle the customers politely and smoothly.

Candidates should have good convincing skills.

Able to understand the SOP and quick response to the customers.

Benefits/ Compensation

1.Salary – Best in the Industry.

2.Incentive – Best in the Industry.

3.Medical Policy for the Candidate and Family.

4.Career Growth.

Company Mission

Current India is walking towards Atmanirbhar Bharat, and the Government of India has taken a huge initiative at the policy-making level to make it happen by releasing the Vision Document on Electronics Manufacturing Roadmap to make India a powerhouse to reach USD 300Bn in electronics manufacturing by 2026 from a current USD 75Bn.

Make in India (MII) is one such subset Initiative where the Government of India has asked all Government Departments (55,000 in GeM) to buy only Make In India IT Hardware products (where local content is 51% or Class 1 Supplier) this has opened the doors for many Indian brands like RDP to take part in nations mission by manufacturing most affordable high quality make in India IT Hardware products from India to the World by becoming Local Champions.

PLI (Production Linked Incentives) is also a special incentive by the Government of India to local manufacturers to be competitive in the global markets.