RDP Workstations Looking for On-Site Technical Support Specialist at Delhi, Delhi Full Time

Desired Experience in Years

:

1-2 Years

Number of Openings

:

5

Location/s

:

Delhi (1), Mumbai (1), Bangalore (1), Kolkata (1) Chennai (1)

As a part of the RDP IT-Support team, the Onsite technical Support Specialist is responsible for providing IT support at client sites including computer hardware troubleshooting and replacement , network troubleshooting etc . Onsite Support is the second point of escalation for the resolution of desktop or laptop related incidents, service requests, and connectivity issues etc.

Responsibilities

1. Work on client site, including going offshore and remote connection and assist with hardware installations and troubleshooting, software upgrades, systems integrations, and basic IT related issues.

2. Responding to client support requests who are experiencing basic hardware and software issues in a fast and effective way.

3. Provides second-line investigation and triubleshooting.

4. Resolve troubleshooting and close customer tickets as per company SOP.

5. Coordinate with L2 Desktop support engineers at the time of troubleshooting.

6. Check and confirm with clients to ensure their systems are fully functional after trooubleshooting.

7. Create and maintain lognotes in internal CRM tool.

8. Poperly escalate unresolved issues to appropriate internal teams

9. Maintaining and improving the customer service

10. Maintain jovial relationships with clients

Requirements

1. Ready to travel 90% in a single month.

2. Bachelor’s Degree in Computer Science or other relevant field.

3. 1-2 years of experience as a On site support engineer in a IT-Hardware industry.

4. In-depth knowledge of computer hardware, software and network troubleshooting.

5. Hands-on experience with Windows/Linux/Mac OS environments.

6. Excellenet commnumcation skills in English , Hindi and regional language.

7. Strong Troubleshooting Skills.

8. Good analytical and problem solving skills.

9. Excellent customer interface skills

10. Immediate Joiners are preferred.

Benefits/ Compensation

1.Salary – Best in the Industry.

2.Incentive – Best in the Industry.

3.Medical Policy for the Candidate Family.

4.Career Growth

Company Mission

Current India is walking towards Atmanirbhar Bharat , and the Government of India has taken a huge initiative at the policy-making level to make it happen by releasing the Vision Document on Electronics Manufacturing Roadmap to make India a powerhouse to reach USD 300Bn in electronics manufacturing by 2026 from a current USD 75Bn.

Make in India (MII) is one such subset Initiative where the Government of India has asked all Government Departments (55,000 in GeM) to buy only Make In India IT Hardware products (where local content is 51% or Class 1 Supplier) this has opened the doors for many Indian brands like RDP to take part in nations mission by manufacturing most affordable high quality make in India IT Hardware products from India to the World by becoming Local Champions.

PLI (Production Linked Incentives) is also a special incentive by the Government of India to local manufacturers to be competitive in the global markets.