Recruit Skills Looking for Technical Support Specialist (ERP- Finance & Accounting) at Remote Full Time

Job Title: Technical Support Specialist

Department/Group: Support

Location: Remote Work/ Anywhere in India

Travel Required: No

Level/Salary Range: INR 6 to 11 Lacs p.a

Position Type: Full-time

Shift Time: 7pm to 4am IST

J*OB S*UMMARY- The TSS will provide subject matter expert contribution and influence the solutions development efforts. You will excel in new environments and challenges where innovation and creativity are encouraged.

R*OLE AND R*ESPONSIBILITIES

• Efficiently understand and be able to escalate complex technical issues to engineering staff
• Advanced technical knowledge of mobile and web applications
• Ability to update technical documents
• Train customers on how to install and use the company’s products via web conferencing
• Support sales with after-sale customer support, including sending relevant documentation and information to customers, ensuring that the product implementation is progressing according to the schedule, etc.
• Knowledge of support ticketing tools such as Jira and Confluence for documenting.
• Provide technical support to customers via phone and email
• Solve technical issues with company’s products by using available resources
• Accurately process and record support and training interactions
• Enjoys working in a technically challenging environment that allows you to show your creativity and problem-solving abilities
• Has an inquisitive and open mind, enjoys learning about new technologies and has demonstrated the ability to provide rapid solutions to complex problems
• Experience working directly with user/customer base, with an ability to have a positive impact on activities from a distance
• Rapidly learn Field service management and ERP system space · Understand product integrations
• Maintain strong customer relationship

Q*UALIFICATIONS AND E*DUCATION REQUIREMENTS Experience working in a start-up environment

• Experience in technical support, software industry A MUST and experience doing remote support
• Proven analytical and problem-solving abilities and adaptability, attention to details and organizational skills
• Knowledge of ERP system
• Knowledge of MS SQL
• Knowledge of database structure
• Knowledge of JIRA service desk or similar software
• Good knowledge of creating a knowledge base using various visual tool
• At a minimum holds a bachelor’s degree in MIS with accounting, or a related field of study, with at least 2- 3 years of application support experience
• Must have advanced knowledge of accounting and or accounting software and Payroll software
• Must have strong verbal and written English skills (Customers mostly located in the US and Canada)

P*REFERRED S*KILLS: – Knowledge of ERP software, Payroll and Accounting software

Job Type: Full-time

Salary: ₹500,000.00 – ₹1,100,000.00 per year

Benefits:

• Provident Fund
• Work from home

Schedule:

COVID-19 considerations:
Working from Home

Application Question(s):

• Do you have knowledge of ERP software, Payroll and Accounting software?

Education:

Experience:

• Technical support: 3 years (Required)
• ERP Analyst: 3 years (Required)
• Balance sheet reconciliation: 3 years (Required)
• MIS: 3 years (Preferred)
• L2, L3 Support: 3 years (Preferred)

Language:

Shift availability:

Speak with the employer
+91 7037891087