What you will do:
Primary Job Responsibilities
Partner with the OpenShift Container Platform, OpenShift Dedicated, OpenShift Online and OpenShift Origin communities to develop and review patches and test cases
Analyze upstream development against current customer reported defects and develop patches to resolve the issue
Use tools like curl, git, docker, kubernetes, strace, and wireshark to investigate and troubleshoot technical issues
Record customer interactions including investigation, troubleshooting, and resolution of issues
Work closely with Red Hat development engineering, and assist production support engineers and technical account managers
Partner with Red Hat strategic cloud partners such as Microsoft to jointly solve multi-vendor customer issues.
Demonstrate considerable judgment in selecting methods and techniques to obtain solutions
Maintain a commitment to providing the best experience possible for Red Hat customers
Manage your workload to ensure that all customer issues are handled and resolved in a timely manner
Assist in the development of comprehensive and reusable self-service solutions for future incidents
#LI-LR1
What you will bring:
Bachelor’s degree in a technical field; engineering or computer science is preferred
1+ years of experience as a support or development engineer for Platform as a Service Provider or Hosting Service.
1+ years of experience with Linux, or Unix operating systems.
Experience working with hosted applications, or large scale application deployments.
Experience with docker, kubernetes, openvswitch, JBoss, Tomcat, NodeJS, Ruby (web frameworks), Python (web frameworks), Azure and .NET.
Experience with AWS, CloudFoundry is a plus
Experience with developer workflows, Continuous Integration (Jenkins) and Continuous Deployments paradigms.
Good understanding of Linux tools, with an emphasis on curl, git, docker, kubernetes, strace, wireshark.
Linux operating system installation, configuration, upgrade, and maintenance experience is highly preferred
Upstream involvement in open source projects (patches submitted for upstream inclusion) is a plus
Excellent reading and writing skills in English; fluent English language skills are preferred
Commitment to providing the best experience possible for Red Hat customers
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