What you will do:
Partner with the Red Hat OpenShift Container Platform, Red Hat OpenShift Dedicated, OpenShift Online, and OpenShift Origin communities to develop and review patches and test cases
Analyze upstream development against current customer-reported defects and develop patches to resolve issues
Use tools like cURL, Git, Docker, Kubernetes, strace, and Wireshark to investigate and troubleshoot technical issues
Record customer interactions, including investigation, troubleshooting, and resolution of issues
Work closely with Red Hat’s development engineering team and assist production support engineers and technical account managers
Partner with Red Hat’s strategic cloud partners like Microsoft to jointly solve multi-vendor customer issues
Demonstrate considerable judgment in selecting methods and techniques to obtain solutions
Maintain a commitment to providing the best experience possible for Red Hat’s customers
Manage your workload to ensure that all customer issues are handled and resolved in a timely manner
Assist in the development of comprehensive and reusable self-service solutions for future incidents
#LI-LR1
What you will bring:
Bachelor’s degree in a technical field; engineering or computer science are a plus
3+ years of experience working as a support or development engineer for Platform-as-a-Service (PaaS) provider or hosting service
3+ years of experience with Linux or Unix operating systems
Experience working with hosted applications or large-scale application deployments
Experience with Docker, Kubernetes, Open vSwitch, Red Hat Middleware, Apache Tomcat, Node.js, Ruby (web frameworks), Python (web frameworks), Microsoft Azure, and .NET
Cisco Certified Network Associate (CCNA) certification is a plus
Good understanding of Linux tools with an emphasis on cURL, Git, Docker, Kubernetes, strace, and Wireshark
Solid development-level experience with multiple programming languages and experience writing patches or pull requests
Upstream involvement in open source projects, like patches submitted for upstream inclusion, is a plus
Excellent reading and writing skills in English; fluent English language skills are a plus
Commitment to providing the best experience possible for Red Hat’s customers
Linux operating system installation, configuration, upgrade, and maintenance experience is a big plus
Experience with AWS or Pivotal Cloud Foundry is a plus
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