Redcentric Support Services Pvt. Ltd. Looking for Service Desk Engineer at Hyderabad, Telangana Full Time

Redcentric| Service Desk Engineer

Division OPERATIONS – SERVICE DESK

Job location Hyderabad

Reports to TEAM LEADER / MANAGER

About Redcentric

Redcentric is a leading managed service provider with a rich end-to-end solution portfolio covering the spectrum of highly available network, cloud and collaboration solutions designed to help public and private sector organisations succeed. Redcentric Plc was founded in 1997 and is headquartered in Harrogate.

Redcentric has annualised revenues in excess of £90million, more than 400 highly skilled employees serving over 1000 customers across the UK.

With the IT landscape in constant evolution, Redcentric is built around today’s modern IT challenges offering application, collaboration, infrastructure, network and IT security services. Our offices are spread across England in UK & Hyderabad in India. Learn more about what we do on our website www.redcentricplc.com

Clients: NHS, VIRGIN CARE, EMIS, SALVATION ARMY, HAYS RECRUITMENT SPECIALISTS, NOBIA HOLDINGS,
HOWDENS JOINERY, PIZZA EXPRESS, McDonalds, UNIVERSITY OF WEST MINISTER OF LINCOLN, YHPSN

Work Model – Hybrid (3 days work from office and 2 days’ work from home)

Hours of work – The company’s standard hours of work are UK 09:00am – 06:00pm, however due to the nature of the role, flexibility will be required.

Job description

Aim of the role:
Managed Services Infrastructure and Applications, Redcentric largest operating division is now looking for
Service Desk Engineer to provide managed service support for multiple Redcentric clients and project consultancy.
The successful candidate needs proven experience of working in a fast-paced support environment with the ability to manage a demanding, multi-task workload.

The Service Desk role is that of providing first level support through taking calls & emails and handling the resulting incidents or Service Requests, using the incident management and request fulfilment processes, in line with Service Desk objectives.

Key Responsibilities

Responsibilities may include but are not restricted to the following:

• Provide Technical Support to Broadband (ADSL) and VOIP related issues.
• Strong working knowledge of ADSL and VOIP troubleshooting is preferred.
• Proven knowledge of troubleshooting Modem, Router, Switch related issues.
• Excellent written and oral communication skills, including the ability to solve problems
• ITIL certification preferred.
• CCNA certification is an added advantage
• Ability to learn quickly and stay current with new business processes and new technologies.
• Adherence to Redcentric Solutions Limited ISO09001 and ISO27001 certification standards:
• Compliance with Redcentrics policies and procedures
• Handling and protection of Redcentric information
• Reporting of security events
• Implementing appropriate policies and procedures

Essential technical skills

• Troubleshooting Connection, Browser and Modem/Router/Switch related issues.
• Should be able to communicate with UK customers over voice and email.
• Graduation or above.
• Minimum 1 year’s previous IT Service Desk’ or Technical Support (Voice).
• Excellent organisational skills.
• Ability to grasp concepts quickly.

Competencies

The ideal candidate will be able to demonstrate the following skills, attributes, and experience:

• 3 to 5 years’ experience
• Previous experience of working for an IT service provider in an outsourced environment
• Ability to work under pressure and meet Service Level Agreements in a fast-paced environment
• Excellent people skills with the ability to interact successfully with business and other technology groups
• Able to manage multiple incidents / projects and ensure quality is maintained in the approach
• Commitment / flexibility (late night and weekend work is quite often required due to nature of the business)
• Good analytical skills; a structured and methodical approach
• Strong service attitude builds lasting client relationships, strives for efficiency and effectiveness
• Excellent verbal, written and client communication skills

Job Type: Full-time

Salary: ₹500,000.00 – ₹700,000.00 per year

Benefits:

• Flexible schedule
• Health insurance
• Internet reimbursement
• Leave encashment
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund
• Work from home

Day range:

Shift:

• Day shift
• Flexible shift
• Rotational shift
• UK shift

Ability to commute/relocate:

• Hyderabad – 500018, Telangana: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• Technical support: 3 years (Preferred)
• total work: 3 years (Preferred)