redhat Looking for Associate Technical Support Engineer at Pune, Maharashtra Full Time

The Red Hat Global Support Services team is looking for an Associate Technical Support Engineer with excellent technical and customer service skills to join us and provide support for our enterprise subscription customers in Pune, India. In this role, you’ll become an expert on Red Hat technologies, including Red Hat Enterprise Linux (RHEL) and our storage and cloud solutions, and provide technical support for customers primarily through the phone and internet. As an Associate Technical Support Engineer, you will be responsible for performing basic investigation and troubleshooting to resolve difficult customer issues both quickly and effectively. The customers you’ll interact with are often other engineers, so we’ll need you to develop your technical skills by becoming a Red Hat Certified Engineer (RHCE) and getting up to speed with our storage system.

What you will do

Provide technical support to Red Hat enterprise customers

Work with Red Hat enterprise customers across the globe on 24×7 basis that requires work in different shifts periodically

Diagnose problems, troubleshoot customer issues, and develop solutions to technical issues

Exceed customer expectations by providing outstanding customer service

Consult with and develop relationships with in-house engineers and developers to promote creative solutions and improve customer satisfaction

Contribute to the global Red Hat knowledge management system while working on customer issues

What you will bring

2+ years of Linux experience in the enterprise sector, with excellent administration skills

Thorough knowledge of the Linux kernel, networking, and memory management

Excellent troubleshooting skills, and a passion for problem solving and investigation

Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus

#LI-REMOTE #LI-GJ1

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.