The Red Hat Support Engineering team is looking for a Technical Support Engineer to join us in India. In this role, you will help resolve issues for enterprise customers by providing high-level technical support and sustaining engineering services to maximize uptime and reduce IT costs. You’ll work as part of a team dedicated to resolving issues quickly and efficiently. You will collaborate with our customers’ top developers, architects, DevOps engineers, and system administrators and assist our technical support engineers with complex and challenging issues.
As a Technical Support Engineer, you will also partner closely with development engineering teams and work alongside some of the brightest developers in the open source community as well as with Red Hat’s key strategic cloud partners like Microsoft and Amazon Web Services (AWS) to jointly solve multi-vendor customer issues. This is a great opportunity to join one of the fastest growing enterprise software and services companies and the leader of open source software. Successful applicants must reside in a country where Red Hat is registered to do business.
What you will do
Partner with the Red Hat OpenShift Container Platform, Red Hat OpenShift Dedicated, OpenShift Online, and OpenShift Origin communities to develop and review patches and test cases
Analyze upstream development against current customer-reported defects and develop patches to resolve issues
Use tools like cURL, Git, Docker, Kubernetes, strace, and Wireshark to investigate and troubleshoot technical issues
Record customer interactions, including investigation, troubleshooting, and resolution of issues
Work closely with Red Hat’s development engineering team and assist production support engineers and technical account managers
Partner with Red Hat’s strategic cloud partners like Microsoft to jointly solve multi-vendor customer issues
Demonstrate considerable judgment in selecting methods and techniques to obtain solutions
Maintain a commitment to providing the best experience possible for Red Hat’s customers
Manage your workload to ensure that all customer issues are handled and resolved in a timely manner
Assist in the development of comprehensive and reusable self-service solutions for future incidents
What you will bring
Bachelor’s degree in a technical field; engineering or computer science are a plus
3+ years of experience working as a support or development engineer for Platform-as-a-Service (PaaS) provider or hosting service
3+ years of experience with Linux or UNIX operating systems
Experience working with hosted applications or large-scale application deployments
Experience with Docker, Kubernetes, Open vSwitch, Red Hat Application Services, Apache Tomcat, Node.js, Ruby (web frameworks), Python (web frameworks), Microsoft Azure, and .NET
Good understanding of Linux tools with an emphasis on cURL, Git, Docker, Kubernetes, strace, and Wireshark
Solid development-level experience with multiple programming languages and experience writing patches or pull requests
Excellent reading and writing skills in English; fluent English language skills are a plus
Commitment to providing the best experience possible for Red Hat’s customers
Linux operating system installation, configuration, upgrade, and maintenance experience is a big plus
The following will be considered a plus:
Cisco Certified Network Associate (CCNA) certification
Upstream involvement in open source projects, like patches submitted for upstream inclusion
Experience with AWS or Pivotal Cloud Foundry
#LI-REMOTE #LI-SM1
About Red Hat
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.
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