Refinitiv Hiring For Senior Analyst – Customer Insight & Analytics at India Full Time

Overview:

The Customer Insight & Analytics team at LSEG develops data-driven solutions that generate actionable insight to support organization-wide business objectives such as driving revenue growth and customer retention.

The Senior Analyst role is a key position within this function that is responsible for the end-to-end delivery of analytic solutions across multiple business units. The ideal candidate will be responsible for exploring multifaceted datasets, building descriptive and prescriptive frameworks, and communicating insight via data visualization. In addition to possessing the technical skill set, the ideal candidate will also be experienced in building cross-functional relationships and communicating technical language to non-technical audiences.

Responsibilities:

• Learn and understand LSEG’s strategy across all business divisions – our customers, products, competition, market position and the key challenges facing the organisation
• Partner with cross-functional (Sales, Marketing, Customer Success, Finance, Strategy, Customer Service, Operations, Businesses) stakeholders to understand business objectives and challenges for which to develop analytics and actionable insight. Assist stakeholders to understand and execute on the insight and support growth / retention goals
• Blend business knowledge and technical knowhow to develop hypotheses that build the foundation of analytic solutions. Solutions may involve performing descriptive analyses or building predictive frameworks
• Develop and maintain databases & visualization solutions that allow stakeholders to consume insight
• Complex big data extractions and mining involving Data optimization, Report automation & Anomaly Detection
• Exploratory Data profiling & Operationalization of Data driven strategies

Essential skills:

• Excellent analytical skills with a demonstrated ability to solve problems and provide actionable insights to support the business
• Hands-on experience in SQL programming is essential
• Experience of visualisation platforms such as Tableau and/or Power BI
• Minimum of 5 years experience in analytics, consulting, or another quantitative role
• Business acumen and understanding of how analytics and insights support a large organisation
• Strong oral and written communication skills, with an ability to articulate complex technical concepts to stakeholders across the business

Desired Skills and Experience:

• Experience with Snowflake and/or Microsoft SQL server is preferred
• Experience with ETL tools such as Alteryx is desirable

Education:

• Bachelor’s degree required

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose – driving financial stability, empowering economies and enabling customers to create sustainable growth – in everything we do.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants and employees religious practices and beliefs, as well as any mental health or physical disability needs.

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