Position Title: Functional Consultant-cum-Tester {MANAGER – IT}
Department: IT
Work Location: NEW DELHI
Grade: M3
Reporting to:AVP– IT
Minimum Job Requirements
Educational Qualification: Basic: BE or ME – IT/Computer Science or MSc – IT/Computer Science or MCA with 1st Division Throughout in Academics
Key Roles and Responsibilities
Financial
To ensure project execution so that it is delivered within Budget and Quality.
Customer Oriented
To devise ways to meet day to day requirements through automation.
Retail system and application uptime, data synchronization and report accuracy as per business requirements.
Ensure resolution of issues raised in Sharepoint, Sales Force Automation or any other Assigned Project
People-Oriented
To lead department personnel for the purpose of prioritizing project deadlines and ensuring optimal utilization of personnel.
Perform effective Weekly Operational Reviews with the Support Partner Team.
Internal Business Process
Understand Business Processes: The incumbent will have to gain as much knowledge as possible about current business processes and the design of current business flows. He/She may be required to prepare workflow diagrams and other documents to create a current picture of the business.
Determine Stakeholder Needs: The incumbent will have to evaluate the internal stakeholder’s demands, which they then turn into a logical and technical business model that can be achieved through software.
Configure the application: The primary duty will be to customize the business area in question and make sure the new system reacts in the manner that the internal stakeholder intends it to. They need to coordinate their efforts with the outsourced software developers and perform data mapping activities for the new system.
Ensure Usability: After completing the redevelopment, the incumbent will have to deliver end-user training and ensures a smooth transition. He/She reports on the progress of the work effort, and follow-up to support the application on an ongoing basis.
Competencies
Technical/Functional
Manufacturing or Service Based Industry Experience is desirable.
Project Management
Behavioural
Able to influence.
Open-minded and adaptable.
Resilient and persuasive.
Key Result Areas
Quantitative
% adherence to unplanned downtime
% adherence to IT Budget.
Qualitative
% Improvement in user issue resolution performance
Effectiveness of Software in the Organization
Reports accuracy in Software.
Key Stakeholder Management
Internal
AVP – IT
External
IT Consultants, Service Providers
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