The IT Desktop Support Engineer is responsible for Service Desk ticket diagnostics and escalating to the appropriate team member. The person will be the liaison between ReleasePoint IT support at the Claremont office and the business systems users in Hyderabad, India, providing technical support and account setup assistance to the business users. The IT Desktop Support Engineer will be responsible for onsite support of all employees in India using ReleasePoint owned equipment. In addition, the IT Desktop Support Engineer will assist in RPNet client user account administration, including setting up new user accounts, resetting passwords and other account maintenance activities.
Essential Functions
The IT Desktop Support Engineer performs duties and responsibilities including but not limited to the following:
Requirements
Professional Requirements
Bachelor’s degree in computer science or related field or related experience
Minimum 2 years of relevant experience supporting information technology services, including Windows, business applications, and associated desktop hardware and peripherals.
Experience with a helpdesk management system
Experience in computer security, regulated environments, or healthcare IT preferred
Proficient with Microsoft Windows, Mac OS, VPN/Remote access, and anti-virus software.
General knowledge of Active Directory user account concepts.
Knowledge of information security principles, including risk assessment and management, threat and vulnerability management, incident response and identity and access management.
Knowledge of network infrastructure protocols and concepts, including routers, switches, firewalls, TCP/IP, FTP, MFT, web hosting, and DNS.
Benefits
A great collaborative culture
Employee friendly policies
Health insurance for self and up to 3 dependents
Great opportunity to build a carer
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