Reliable Group Looking for Vice President – IT Service Delivery at Pune, Maharashtra, India Full Time

Looking for a self-driven, strongly collaborative, creative, and results-focused team leader. If you are a logical thinker with exceptional project management, client perception management, problem solving and having a track record for inspiring high-performing teams, you could be the one who we are looking for.

Responsibilities

Delivery Management

• Responsible for the quality delivery for all engagements. Ensure technical best practices are followed in each engagement
• Responsible for tracking and managing the budgets for each engagement
• Responsible for high level of Client Satisfaction
• Propose, lead and implement scalable, sustainable and cost-effective approaches for meeting operational goals
• Partner with operations leaders to refine and improve service to each client by reviewing processes and client needs on a regular basis.
• Design, document and execute appropriate processes and standard operating procedures to ensure consistency and efficiency from the team
• Proactively communicate statuses, issues and escalations to senior management and stakeholders
• Work with the team to ensure technical best practices are constantly developed and enforced
• Foster radically candid culture within internal and external teams and clients

Sales/Pre-sales Support

• Right hand for the Sales team for closing new opportunities. Consultative approach understanding client needs and directing the opportunity towards right type of engagement
• Collaboration with the Sales/Pre-Sales team for providing support for closing new opportunities
• Collaboration with Sales/Pre-Sales team for firming existing accounts

Partner Management

• Manage external vendors and partners involved in the development, implementation and management of various services
• Work with external partners to source, negotiate and manage resources and solution services.
• Look for opportunities to build new partnerships with established development organizations to enhance and improve the delivery of services

Qualifications

• B.S. in Computer Science or a related technical discipline, or equivalent experience.
• 15+ years of software industry experience, including systems engineering or technical product/program management experience.
• 10+ years of people management experience leading teams to deliver technical programs or products from inception to delivery.
• 8+ years of Experience in managing delivery to US based Clients
• Experience communicating and representing work to senior leadership and framing discussions to gain valuable feedback
• Experience working with technical

(ref:hirist.tech)