Relic Consultancy Services Looking for Technical Support Engineer at Chennai, Tamil Nadu Full Time

Technical Support

Hyderabad, Chennai

January 12, 2023

INR ₹200,000 – INR ₹420,000 / year

Full Time

Urgent

Job Description

Role Description: Technical Support Engineer

The ideal candidate is a hands-on support engineer with experience in enterprise ServiceDesk. They must be at ease troubleshooting ISP connectivity, desktop, OS, VPN, authentication security remote issue over voice and chat.

Role Requirements

Provide 24×7 support primarily in US shifts for enterprise users

Excellent Communication skills

Skilled to troubleshoot ISP & OS related technical issues

International (US, EU, Australia) Inbound voice and chat experience

Accent trained

Technical skills requirements

The candidate must demonstrate proficiency in,

Experience troubleshooting password login, Linux, Windows (hardware, software), Telecom Application (billing/data center)

Hands on experience in enterprise tools like GSuite, and Microsoft Office

Familiar with ticketing Tools like ServiceNow and JIRA Qualifications

1 to 5years of work experience in International Voice Technical Support

B.Tech, BCA, BCOM (Computers), M.Tech, MCA

We are an Equal Opportunity Employer, We value diversity at our organization.

We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Must-Haves:
Minimum 6months years of experience in International Voice Support (US, UK, Australia)

Minimum 6months Years of experience in Technical Support (Troubleshooting Windows, Email, Internet)

Excellent Communication Skills with no Mother tongue influence

Shift timings: 5:30PM/6:30PM/7:30PM

Cab facility provided

Notice Period – Immediate Joiner Only

Graduation is mandatory

Location is open for Chennai and Hyderabad

Job Overview

Date Posted

January 12, 2023

Location

Hyderabad, Chennai

Offered Salary:
INR ₹200,000 – INR ₹420,000 / year

Expiration date

March 15, 2023

Experience

1 Year

Gender

Both

Qualification

Bachelor Degree

Career Level

Executive