Minimum years of related experience required:
8 to 10 yearssupporting/delivering complex IT solutions
Preferred years of related experience:
9 years supporting/delivering complex IT solutions
Job Overview
This position will be responsible for designing and architecture of Unified communications hosted on premise and on cloud.Administration and management of Teams, Polycom video rooms and Zoom.
It is expected that you will be able drive projects for conference related services, manage support tickets and work on new implementation of projects. Support and administer video platform like Kaltura and Microsoft Stream and should be willing to do discoveries and proposed long term strategy on any of these tools. Agile thinking, encouraging, and appreciating value, speed, and flexibility.
Job Responsibilities
· Troubleshooting,planning, and deploying conferencing capabilities
· Managing O365 with Teams, Microsoft Stream and Kaltura
· Manage and troubleshoot licensing related issues
· Exploring and analyzing meeting data and bandwidth for Live meetings
· Project management principles around communications and deliver as you are a resource on global projects
· Integration of various conferencing modalities including Zoom,Cisco webex and Cisco Tandberg.
· Good understanding of Active directory and certificate authority
· PowerShell Scripting to automate reoccurring tasks and process
· Working knowledge of windows servers
· SQL databases and queries understanding
· Migration planning and strategy from on prem to O365 or any platform
· Good understanding of Video based portals for administration& support
· Log analysis using wireshark,UCCAPI logs and Teams monitoring role for RCA and permanent fixes
· Vendor co-ordination and task assignment.
Able to drive the scrum meetings & reviews of backlogs
Minimum Degree Requirements: Bachelors
Skills Needed:
· Microsoft Teams and Microsoft Stream administration
· Advance knowledge of PowerShell.
· Windows Server troubleshooting and log based analysis
· Cisco Tandberg administration and troubleshooting
· Polycom VC rooms administration and troubleshooting
· Vendor coordination for Video portal support and migration of end users.
· Documentation creation for end users
· Familiarity and comfort with Registry troubleshooting, modification and troubleshooting
Thorough technical knowledge of Microsoft Teams.
Competencies/Behaviors required for job:
· Agile training/ certification/ working experience to execute& deliver projects with great flexibility
· Professionalism, attention to detail, and the ability to manage personal tasks independently. Strong organizational skills the ability to manage multiple projects at once.
· Working experience with US business partners to gather project requirements
· Ability to understand basic project management principles around communications and deliver as you are a resource on global projects
· Ability to take projects work direction from peers, ability to interact with customers in order to understand their needs and requirements.
· The aptitude to innovate—to integrate new and better technologies and methods into our products
· Highly organized and able to tackle things without supervision Collaboration skills
· Strong & Effective communication
· Should be an effective team player
· Timely completion of assigned roles & responsibilities
Analytical, methodical, logical approach to problem solving, employing innovative approaches to business and technical challenges
Job Type: Full-time
Salary: ₹1,076,470.45 – ₹2,800,166.30 per year
Schedule:
Ability to commute/relocate: