Renovision automation services pvt ltd Looking for Service Desk Support at Mumbai, Maharashtra Full Time

Project Scope: –

Ø Service Desk would be responsible for FCR (First Call Resolution) for all locations (Even if the location has resident engineer).

Ø Work on Technical remote issues which are reported.

Ø Service Desk would be responsible for FCR for all third-party vendor tickets.

Ø Ticket Bucketing would be Precise for CI’s -This will give detailed overview with most affected areas In Infrastructure

Ø Update a list of frequently asked questions (FAQs) regarding the Services to enable faster resolution for common issues

Ø Communicate planned and unplanned outage to end users

Ø Send communication email to end users for major Infra and Application related changes or new service

Ø Call Logging Mode would include “Web-Form”, “Email”, “Phone Call” – Subject to Tool Feasibility

Ø Three-strike Rule to be followed in case of Pending for User calls.

Job Types: Full-time, Regular / Permanent

Salary: ₹200,000.00 – ₹215,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Morning shift
• Rotational shift

Ability to commute/relocate:

• Wadala, Maharashtra, Mumbai – 400031, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Education:

Experience:

• Technical support: 1 year (Preferred)
• Technical Support Occupations: 1 year (Preferred)
• total work: 1 year (Preferred)

Speak with the employer
+91 9999075378