Rentokil Initial Looking for IT Support Engineer | Chennai |Min 2 years exp. at Chennai, Tamil Nadu Full Time

Rentokil Initial:
Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the fields we operate in, investing in training, science, innovation and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world. Find out more on careers.rentokil-initial.com

Our family of businesses:
Rentokil Pest Control is the world’s leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Ranking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialises in the supply and laundering of workwear, garments and protective uniforms and equipment; focussing on top quality products and services. Our plant business; Ambius is seen as the expert in interior and exterior “landscaping”; operating across the US, Europe, Asia & Pacific. Steritech Brand Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation amongst our customers for our knowledge and integrity. We have central support functions of Human Resources, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in country. Working within our functions departments, you would be supporting all of our businesses within India.

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India. The JV brand also focuses on developing industry-leading service operations through the sharing of best practices, new innovations and the use of digital technologies.

GENERAL DUTIES & RESPONSIBILITIES

Providing assistance on Windows Power Shell, complete Ubuntu OS {SMB, setting up Network Printer/Scanner, Data Recovery, User level permissions & Linux Commands, Local Lan Setup (Punching IO, Crimping Cat6 Cables along with Wall Mounted Rack fitting & Dressing, Updating knowledge on Tech-News daily, R&D for any New Issues/Problems.

Knowledge of Windows, Ubuntu and Chrome OS is a must.

Troubleshooting problems related to PC, Printers/Scanner, Local Area Network, Mail Configuration, Data Migration etc.

To work on adhoc projects as per the business requirements such as Ubuntu server, central server, OS updates etc.

Acts as a focal point for all IT related needs & queries for the branches.

Good knowledge of video conferencing, Hangout meet, google drive etc.

To resolve the queries as and when required by providing assistance as per defined SLAs

Service level agreement, vendor management, incident management, problem management and asset management.

Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance.

Shall be flexible to report / work and handle multiple offices in Bangalore and his region.

KEY DELIVERABLES

Shall be able to work on adhoc projects as per the business requirements independently.

Resolving queries by providing quick assistance.

Ability to do root cause analysis and propose solutions from their knowledge and Internet

CORE COMPETENCIES

Problem Solver

Ability to do root cause analysis and propose solutions

Problem solving

Accountable and responsible

Flexible

Requirements

EDUCATIONAL / OTHER REQUIREMENTS

Graduate

Work Experience: Minimum 1 years required.

Knowledge of Google Suite is required.

Benefits

Attractive Base Salary

Annual Performance Based Bonus

Group Mediclaim Insurance Policy

Travel Reimbursement

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual’s differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.