Replicon, the Time Intelligence™ company, has a comprehensive suite of products, powered by the Time Intelligence Platform, to manage enterprise time, projects, people, costs, gross pay & profits. We support more than 1.5 million people across thousands of customers spanning 180+ countries around the globe.
We are looking for our next addition to our EMEA Enterprise Team for Customer Success. This individual will be a technically savvy Customer Success Manager who possesses a strong drive for results. This role is ultimately responsible for ensuring success of our customers and is a constant connection between all of Replicon and the customer. The Customer Success Manager acts as the ambassador for Replicon to the customer, and the advocate for the customer across Replicon. Members of the Customer Success team bring Replicon innovations and capabilities to their portfolio of customers and match these to the customers’ business goals, driving greater business value and executive alignment between Replicon and the Customer.
The ideal candidate will be able to balance a single customer need with their portfolio of customer’s needs and align with Replicon direction and strategy. They will possess strong social intelligence and the ability to nurture customer relationships into a role of trusted advisor. This position will allow the candidate to have insight into business activities that can highlight risks and opportunities and provide leeway to mitigate or capitalize accordingly.
We are looking for experts in the enterprise software space, with payroll, HR, and/or finance familiarity being a plus. This is a huge opportunity to become part of an expanding team and help shape the vision and mission of customer success function within Replicon.
Open to work in EMEA working hours
We have:
An innovative, market-leading enterprise solution with a growing customer base
An exciting, nurturing culture that rewards employees who have a determined attitude of getting things done and problems solved
Clear goals with an opportunity to learn new things and explore a variety of avenues around customer success
Smart, well-connected global teams that work like a family with the sole aim to delight customers
An open-minded approach to continuous improvement of people, products, and processes
Top Vendor in Project Time Tracking and Workforce Management
You Have:
Experience – 17 to 20 years
BA/BS degree (or equivalent; MBA or advanced degree preferred)
10+ years’ experience managing FTSE100 accounts during the delivery and uptake of SaaS applications
Minimum 5 years relevant work experience in Technical Customer Success Management within SaaS, HRIS and/or ERP systems
Expertise and experience dealing with large, complicated, political accounts at the most senior IT and business levels (preferably with recent direct hands-on executive experience)
Payroll, time management, and/or HR experience is a plus
What you’ll do:
Acts as the primary Replicon business interface for the customer- advocates for customer needs and successfully represents the company, its products, and its business
Develops an intimate understanding of the “why” for each customer in their portfolio: why they have chosen the specific Replicon products, what results they are expecting, and their level of actual success in achieving those results
Designs and executing customer success plans to ensure 100% reference ability and maximize upsell potential
Manages the customer relationship with high levels of trust and satisfaction, particularly at the executive sponsor level
Proactively outlines customer critical success factors, metrics for success, potential issues, and provide recommendations for each customer their portfolio
Observes patterns, via the CSM tool set, in customer usage, power user behavior, subscription consumption, onboarding results, and customer/user behavior
Monitors and facilitates the customer’s adoption of our solution features and functionality while providing Replicon with an understanding of their overall business needs as they relate to our products
Successfully manages the customer through the renewal process in alignment with the Renewals team.
Identifies and facilitates upsell and cross-sell opportunities for the Sales organization
kindly share your resume to [email protected]
Role: Senior IT RecruiterLocation: Remote (Work from Home) Description: . Recruiting Employees for HNM Solutions · Understanding the IT Requirements...
Apply For This JobHiring for Full Stack .NET developer for an IT company in Delhi ( Permanent WFH ) Location Posted on -July...
Apply For This JobJob description ^ Permanent WFO – Gurgaon/Gurugram Location^ REQ 1+ yr Exp in Tech & Desktop Support – US Voice...
Apply For This JobResponsibilities: Install, configure, and maintain Linux server systems and other as well. Monitor server performance, availability, and security. Proactively identify...
Apply For This JobThe IT Support Executive is responsible for the installation, and maintenance of the systems that are at the core of...
Apply For This JobJob Description Job Summary:The IT Senior Auditor II is responsible for conducting audits that evaluate the established internal controls designed...
Apply For This Job