The IT Architect role involves designing and implementing complex technology solutions for organizations. They are responsible for developing an overarching technology strategy that aligns with business goals, while also ensuring that individual technology solutions are integrated and efficient.
Open to work in Global North American working hours.
We have:
An innovative, market-leading enterprise solution with a growing customer base
An exciting, nurturing culture that rewards a determined attitude of getting things done and problems solved
Clear goals with an opportunity to learn new things and explore a variety of avenues
Smart, well-connected global teams that work like a family with the sole aim to delight customers
An open-minded approach to continuous improvement of people, product and processes
You have:
Bachelor’s Degree in Computer Science, Computer Engineering or related field
5+ years Tier 3/4 Support experience in managing and supporting enterprise systems
Proven ability to manage, track, and prioritize escalations and incidents to deliver services within stipulated SLAs
Sound working knowledge of network concepts including, TCP/IP, DNS, and LAN/WAN concepts
Working knowledge of AWS or any other Cloud Service provider will be appreciated
Design, construct, configure, and maintain all facets of an Office 365 Tenant
Maintain a thorough understanding of existing and emerging Office 365 and related core technologies
Exchange: delivering messaging and collaboration solutions utilizing Microsoft Exchange Online and Office 365 within large complex environments
Office 365: SME for Azure Active Directory, Azure active Directory Federation Service (ADFS), Exchange Online, Exchange Online Protection (EOP)Teams
Azure: Should have experience with Azure AD, Intune, Cloud App Security, Conditional Access
Scripting (Bash, Perl, Python, PowerShell etc.) experience
Solid understanding and competency with Microsoft tools, ie. WSUS, ADFS, DFS, AD, group policies, etc
Experience in Security Information and Event Management (SIEM) is an added advantage
Effective communication skills, both written and oral, and presentation skills are required as is the ability to communicate calmly and patiently with both technical and non-technical audiences
Ability to engage in deep system level problem determination and resolution
Must be able to work well within a technical team, as well as interface well with the inside business units and individuals from the business user community
Knowledge of ITIL best practices is desired. ITIL Foundation Certification is a plus
At least one Current Microsoft certifications such as MCDST (Microsoft Certified Desktop Support Technician), MCSE (Microsoft Certified Systems Engineer) or equivalent skills is required
Ability and willingness to learn new technologies, master them in a quick and flawless manner is a must
Willing to Work in North American Hours
What you’ll do:
Responsible for building and maintaining standard desktop hardware and software configurations including workstation images and application packages that will be used across the enterprise. This includes building, testing and deploying both custom developed and 3rd party applications and patches. Responsibilities also include assisting and supporting other initiatives including Software Change Management, Hardware selection and deployment, and desktop operating system support and deployment
Responsible for ensuring the interoperability, standards and quality on all desktop deployments on supported Windows and Mac platforms following defined company processes. Creates long term strategies for the Desktop team
Assists the team in resolution of issues submitted to the IT Service Desk to ensure effective operations and resolution
Provides leadership and mentors less experienced team members on more complex issues on a daily basis
Responsible for researching and analyzing technical industry trends to formulate business relevant technology ideas that support BC’s strategic plan and business objectives
Takes the lead on researching current technical trends. Keeps management and the Desktop team current on these trends
Be part of all L3 escalations teams
Be part of IT Security as a dynamic member who will make provisions and ensure IT Security of the company. Assist in reviewing vulnerability data from multiple sources across multiple technologies and a changing environment including infrastructure and applications to determine risk rating of vulnerabilities to business assets
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