ResMed Looking for Salesforce Solution Architect at New Delhi, Delhi Full Time

Digital Health Technology team powers digital experiences and engagement to enhance the lives of millions of people every day through connected care. We build, deliver and manage a portfolio of data management platforms and mobile offerings in support of our core businesses. We thrive on simple and elegant architecture and agility. You’ll be immersed in a dynamic high-growth environment and empowered to excel, take informed risks, and drive ingenuity across the enterprise.

Responsible to provide functional and production support to Salesforce.com user community. Identify opportunities to improve both IT and business processes in the CRM space and lead these projects/process improvements through completion. Be a functional and technical expert in Salesforce cloud application and its capabilities and understand best practices in CRM space, in general.

Let’s talk about Responsibilities

Responsible to provide support to end users of Salesforce.com at ResMed Corp. This position requires very good functional (Business Analysis/ Systems Analysis) and technical skills and several years of experience to support Salesforce.com

Have a good understanding of ResMed Salesforce.com implementation and customizations.

Master ResMed business models and strategic direction and consult with Business management to assess, analyze, recommend, and implement business improvements and initiatives using Salesforce.com

Use simple techniques to define as-is and to-be process and data flows and solutions, to Business users and other IT team members

Coordinate and lead small and medium sized IT projects & application enhancements, involving multiple departments and geographic regions, through the steps of the software development lifecycle: requirements gathering and analysis, solution design, testing, implementation and support

Ensure business requirements are clearly defined, verifiable and scalable

Create reports or template mock-ups and requirements based on enterprise reporting needs

Use the “configure first, code second” method when designing solutions

Evaluate & recommend AppExchange applications to meet ResMed requirements

Collaborate with other IT members and business users to perform thorough system and regression testing

Perform impact analysis on new releases of features/functions, and support their testing and implementation

Use ResMed’s IT processes for documentation and approvals for any process improvements

Support users of third party “bolt on” applications that work in conjunction with Salesforce.com

Adhere to the processes and policies defined by ResMed IT management

Let’s talk about Qualifications and Experience

Required:
Bachelor’s degree (B.S.); Major or Minor in Information Systems preferred

Salesforce Certified Advanced Administrator certification required; Salesforce Certified Platform App Builder, Salesforce Certified Sale Cloud Consultant or Salesforce Certified Service Cloud Consultant certification preferred

At least 8 years of working experience as an Salesforce administrator and/or developer with good knowledge on Salesforce architecture and its native capabilities

Clearly understands the best practices to be followed in Salesforce configuration and development and follows the same for future implementations

Good understanding of software development lifecycle for projects

Good understanding of business processes and ability to apply educational and practical experience to simplify business processes, standardize business processes and provide simplified and standardized solutions to achieve the business objectives

Some project management experience to lead small to medium sized projects involving Salesforce

Understands the functionality & impact and implements necessary components from AppExchange for ResMed use

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now!