Responsible to provide functional and production support to Salesforce.com user community. Identify opportunities to improve both IT and business processes in the CRM space and lead these projects/process improvements through completion. Be a functional and technical expert in Salesforce cloud application and its capabilities and understand best practices in CRM space, in general.
Let’s talk about Responsibilities
Responsible to provide support to end users of Salesforce.com at ResMed Corp. This position requires very good functional (Business Analysis/ Systems Analysis) and technical skills and several years of experience to support Salesforce.com
Have a good understanding of ResMed Salesforce.com implementation and customizations.
Master ResMed business models and strategic direction and consult with Business management to assess, analyze, recommend, and implement business improvements and initiatives using Salesforce.com
Use simple techniques to define as-is and to-be process and data flows and solutions, to Business users and other IT team members
Coordinate and lead small and medium sized IT projects & application enhancements, involving multiple departments and geographic regions, through the steps of the software development lifecycle: requirements gathering and analysis, solution design, testing, implementation and support
Ensure business requirements are clearly defined, verifiable and scalable
Create reports or template mock-ups and requirements based on enterprise reporting needs
Use the “configure first, code second” method when designing solutions
Evaluate & recommend AppExchange applications to meet ResMed requirements
Collaborate with other IT members and business users to perform thorough system and regression testing
Perform impact analysis on new releases of features/functions, and support their testing and implementation
Use ResMed’s IT processes for documentation and approvals for any process improvements
Support users of third party “bolt on” applications that work in conjunction with Salesforce.com
Adhere to the processes and policies defined by ResMed IT management
Let’s talk about Qualifications and Experience
Required:
Bachelor’s degree (B.S.); Major or Minor in Information Systems preferred
Salesforce Certified Advanced Administrator certification required; Salesforce Certified Platform App Builder, Salesforce Certified Sale Cloud Consultant or Salesforce Certified Service Cloud Consultant certification preferred
At least 8 years of working experience as an Salesforce administrator and/or developer with good knowledge on Salesforce architecture and its native capabilities
Clearly understands the best practices to be followed in Salesforce configuration and development and follows the same for future implementations
Good understanding of software development lifecycle for projects
Good understanding of business processes and ability to apply educational and practical experience to simplify business processes, standardize business processes and provide simplified and standardized solutions to achieve the business objectives
Some project management experience to lead small to medium sized projects involving Salesforce
Understands the functionality & impact and implements necessary components from AppExchange for ResMed use
Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now!
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