Resolute Solutions Looking for Technical Support Engineer at Surat, Gujarat Full Time

Responsibilities and Duties:

• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Provide prompt and accurate feedback to customers
• Ensure all issues are properly logged in the Support Portal
• Prioritize and manage several open issues at one time
• Prepare accurate and timely reports

Qualifications and Skills:

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications and help desk software (eg. Anydesk, TeamViewer)
• Excellent problem-solving and communication skills
• Knowledge of .NET framework and SQL server is a plus
• Completed Bachelor’s/Master’s Degree (BE/B.Tech, BSc., BCA, MSc., MCA)

Experience: 1-3 Years

Job Types: Full-time, Regular / Permanent

Salary: ₹15,000.00 – ₹20,000.00 per month

Schedule:

Ability to commute/relocate:

• Surat, Gujarat, Surat – 395003, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)