Resource Tree Looking for Quality Manager IT Services- Green Belt Certified at Chennai, Tamil Nadu Full Time

Quality Manager – IT services – Green Belt Certified

REQUIRED EXPERIENCE/SKILL SET:

§ Experienced professional with a total of 8-10 years of experience, of which at least 4 years should be in quality roles

§ Should be certified with Green belt and have knowledge in lean concepts

§ Good command over Quality concepts (like 7 QC tools, Pareto chart, Control chart, Fishbone diagram, Correlation, MIS Dashboards etc.,)

§ Ability to analyze data, create and review processes. Ability to conduct RCA and CAPA

§ Should have hands-on experience in team handling atleast 10 members of team

§ Excellent communication skills, Good Inter-personnel skills and Stakeholder management

§ Knowledge of data analysis and statistical methods

§ Should be Good in Excel, Word and PPT

§ Training skills is an added advantage

§ Good Presentation skills (presenting to Client and Internal stakeholders)

KEY RESPONSIBILITIES:

Manage quality for existing projects and process, Design and establish quality metrics and processes, Ensure compliance to standard, Reporting, Continual Improvement

§ Set-up, manage and be responsible of achievement of Quality SLAs across all live projects.

§ Implement FMEA in projects including training, demonstration & documentation and handover to Operations

§ Define and mitigate quality risks

§ Guide Team leaders/Managers and team members on Quality related process and practices.

§ Collect and analyze data to detect factors leading to variances in Quality standards, viz., deficient controls, duplicated effort, errors, omissions, non-compliance with defined procedures and management policies or any other variable.

§ Conduct focused root cause analysis (process and product) with the Operations team(s) to assess reasons for deviation in quality.

§ Provide findings and suggest remedial action to Operations for addressing quality issues.

§ Escalate concerns/ significant dips in quality standards to the Division Head and senior management for resolution.

§ Act on customer feedback, investigate and resolve quality concerns escalated by the customer.

§ Develop quality improvement project plan for each project (define problem, actions and initiatives) by coordinating with the Operations.

§ Consult Operations, define and implement reliable review mechanisms to measure quality on an ongoing basis.

§ Apply statistical methods and perform mathematical calculations to evaluate performance on quality metrics at an individual and project level.

§ Promote process improvement through identifying and addressing the recurrent quality assurance issues at an individual and team level, promote sharing of best practice among project teams.

§ Coordinate with all the project quality team for ensuring smooth and timely audits

§ Prepare metrics and quality reports for management review

§ Escalate quality issues and achievements to Head of Quality / Opertions

§ Conduct Process Audits in projects including training, demonstration & documentation and handover to Project Quality

§ Implement a Visual Control system that provides key metrics dashboard across the organizational hierarchy

Job Types: Full-time, Regular / Permanent

Salary: ₹366,962.00 – ₹1,384,452.00 per year

Schedule:

Ability to commute/relocate:

• Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Quality Manager with Green Belt Certified: 3 years (Required)
• 7 QC tools, Pareto chart, Fishbone diagram, MIS Dashboards: 4 years (Required)