Re:Sources India Looking for Junior Associate IT at Bengaluru, Karnataka Full Time

Re:Sources is the backbone of Publicis Groupe, the world’s third-largest communications group. Formed in 1998 as a small team to service a few Publicis Groupe firms, Re:Sources has grown to 4,000+ people servicing a global network of prestigious advertising, public relations, media, healthcare and digital marketing agencies. We provide technology solutions and business services including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management to help Publicis Groupe agencies do what they do best: create and innovate for their clients.

In addition to providing essential, everyday services to our agencies, Re:Sources develops and implements platforms, applications and tools to enhance productivity, encourage collaboration and enable professional and personal development. We continually transform to keep pace with our ever-changing communications industry and thrive on a spirit of innovation felt around the globe. With our support, Publicis Groupe agencies continue to create and deliver award-winning campaigns for their clients.

Job Description

Troubleshooting on Microsoft and IOS platforms.

Basic Mail server knowledge to create Distribution lists etc.

Managing incidents including business expectations and communication.

Act as a single point of contact for phone calls and emails and tickets generated via internal tool from staff regarding IT issues and queries.

Receiving, logging and managing calls from internal staff via telephone and email.

Routing tickets to respective tracks for further resolution as and when.

Maintaining an Asset Database and track changes for softwares installed.

1st line support – troubleshooting of IT related problems from in-house software and applications, such as Laptops, Desktop, applications like Oracle, time tracking and Printers etc.

Troubleshoot basic network issues such as IP conflict.

Log all calls in the Service Desk Call Logging system.

To maintain a high degree of customer service for all support queries and adhere to all service management principle

Qualifications

An ITIL qualification is preferable but not essential

MCP certification would be desirable

B.Tech or other graduation in Information and technology degree is must.

Additional Information

0 to 1.5 years exp.