RSi is a leading provider of retail data science based analytics and a big data management platform which helps top retailers and CPG companies manage their supply chain and marketing initiatives to drive sales results. Using machine learning, streaming analytics and predictive models, we are the go-to cloud based; peta-scale SaaS data management platform in the retail industry. Join our team as an IT Manager and join a global innovative technology leader with a strong presence in Pune, India.
Job Summary
The IT Manager’s role is to provide day-to-day direction, leadership, guidance and technical expertise for the Pune based Systems Admin team (Windows, Unix Support & PC Support teams). This group is part of RSI’s Global Technical Operations group based in the US which is responsible for the operability of business critical systems. This includes support to internal and external customers. RSI is a very dynamic environment which requires the ability to manage multiple efforts with shifting priorities. This position will require the leadership abilities to operate in this environment.
This team is responsible for the implementation, support and operational readiness of RSI’s infrastructure and service delivery. This position requires a solid mix of strong technical skills with results driven and disciplined management experience.
Responsibilities and Duties
Provide continuous support and increasing operational expertise in a dynamic 7x24x365 environment
Ability to bring process and process improvements to the organization and be an effective agent of change.
Mentoring and expanding the team’s talent base. Develop & infuse solid process skills within the team.
Developing and adhering to defined policies and procedures to ensure proper systems deployment, support, growth and maintenance that is consistent with company goals and objectives.
Providing clear leadership and direction to enhance the team’s value to the business.
Prioritize and oversee all daily activities of the Pune Technical Operations team, keeping a talented, energetic team motivated and pressing forward to provide world class solutions and service.
Providing technical expertise and strong leadership with a positive “can do” , will do” attitude
Work effectively, collaboratively and positively with the US based team where high level direction and objectives will be established.
Proving status reports and metrics on projects, initiatives, victories and challenges.
Must be able to collaborate and socialize new ideas and solutions within TO defined boundaries while enforcing those boundaries within the Pune office.
Building collaborative and constructive relationships within the Global Tech Ops team as well as other departments.
Fine tune existing standard practices and platforms for efficiencies that align with the Global Tech Ops overall objectives.
Developing technology solutions to business challenges which complement the overall goals and objectives of Global Technical Operations
Develop and maintain a system of measurements which demonstrates continuous improvement of the team and value to the business.
Support / administer the US based systems and applications which are at the core of RSI’s infrastructure.
Continuously review, recommend and propose innovating solutions both procedurally and technically.
Work with peer groups to enhance service, maintain consistent uptime and deliver a quality product and customer experience.
Provide system level expertise, engineering, architecture and management to ensure success.
Qualifications and Skills
Ability to be involved in multiple projects simultaneously without becoming distracted.
College degree in the field of computer science and/or 10 years equivalent work experience in a highly technical field.
Three + years of recent supervisory / manager / leadership experience managing a technology centric team
2 + years in a Windows/ RedHat Systems Engineering or Admin roll is required.
A sound understanding of network infrastructure is required.
Two years + experience in managing and administering Cloud services is required. Azure experience preferred.
Working, proven knowledge of VMWare, Systems Administration, Windows server, Unix OS is imperative
Certifications in ITIL Service Management a plus
Strong leadership qualities. The ability to make sound, logical decisions while upholding Tech Ops policies and procedures.
Ability to empower and mentor team members.
Ability to work, think and execute independently with confidence but also to know one’s own boundaries and seek guidance as needed
Micro-management is not within the Global Tech Ops culture. Empowerment of the team and collaboration are the drivers.
Working technical experience with designing, building, installing, configuring, and supporting servers, technologies and software while delivering new or expanded technical solutions
Project management disciplines and experience are preferred
Ability to formulate written plans and documents pertaining to projects and initiatives.
Solid, demonstrated expertise of the operational processes required to achieve an organization’s goals and objectives.
Excellent written, oral, and interpersonal communication skills.
Ability to conduct research into issues, standards, and products to support
Ability to present ideas in both technical & end user-friendly language.
Highly self-motivated with a keen sense of detail
Proven analytical and problem-solving abilities.
Able to prioritize and execute plans in a high-pressure, constantly emerging, quick paced environment.
Strong customer service orientation is required.
Experience and fundamental work ethic of working in a team-oriented, collaborative environment.
Must be available for 7×24 on-call escalation as needed
ABOUT RETAIL SOLUTIONS, INC.:
Retail Solutions, Inc. (“RSi”) develops and delivers a comprehensive suite of award-winning software-as-a-service (SaaS) solutions that turn Retailer “downstream data”, such as point-of-sale (POS), supply chain, merchandiser feedback and category data, into actionable visibility into the store and onto the shelf for their suppliers.
RSi, the largest and fastest-growing company in the Retail Execution Management field, has more experience with processing customer-specific retailer data than any other company. Retailers and consumer product goods (CPG) companies trust Retail Solutions to grow sales, reduce out-of-stocks, improve promotion execution and effectiveness, maximize retail operation productivity and foster collaborative relationships in the retail industry to improve product availability for the end-consumer.
RSi serves more than 500 CPG Companies, including 23 of the top 25 global consumer goods companies, and processes data from more than 175 leading retailers in the Americas and Europe.
Retail Solutions, Inc. is headquartered in Mountain View, CA and has offices in Providence, RI, Bentonville, AR, Minneapolis, MN, Chicago, IL, Brentford, UK, Munich, Germany, Pune, India, and Shanghai, China. RSi is an equal opportunity employer.
To learn more about our Privacy Policy, visit our website at https://www.retailsolutions.com/privacy-policy/.
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