Rhinexa India Pvt.Ltd Looking for Network Engineer at Madhapur, Hyderabad, Telangana Full Time

Responsibilities of A Desktop Support/First Level Engineer

· Take on initial telephone or email inquiries from clients

· Logging call / email activity

· Manage help desk software or ticket system

· Troubleshooting and managing simple software, hardware or network issues

· Provide help regarding the company product or services

· Stay up to date with updates, changes within the company

· Responsible for ongoing maintenance and future planning of the company’s desktop environment (desktop support, data network, servers)

· Working with existing vendors to evaluate the new technology available and to provide management recommendations on how to use this technology

· Support, diagnose, and troubleshoots technical IT issues as they arise

· Performance monitoring of the company’s IT infrastructure and making suggestions to increase efficiency

· Assist to identify and resolve application and operating system issues that hinder user productivity

· Evaluate applications and software patches for desktop applications to see if they are used to solve desktop problems

· Install, setup, configure and test a variety of application programs on user workstations

· Maintain expert knowledge in desktop and laptop computing applications and use of connectivity infrastructure including the Internet

· Testing network connections

· Delegate difficult problems to the second level support

Technical Experience

• Windows, Linux, Mac OS environments, products, and applications
• Workstation, notebook and peripheral setup
• Offsite access for users and remote troubleshooting
• Setup and validation of Virtual Private Network (VPN) configurations
• Basic network management, such as user maintenance
• Tools such as: Anti-virus software, Cloud platforms or Microsoft active directory
• Troubleshooting and problem isolation by implementing temporary patches
• Excellent speaking and written communication ability
• Knowledge of network security practices and anti-virus programs
• Excellent problem-solving and multitasking skills
• Proven skills in desktop and system design
• Proven ability to provide high-quality IT support in a corporate environment
• Ability to explain technical information clearly
• Ability to prioritize and multitask efficiently
• Knowledge of call tracking applications
• Collaborative team spirit
• Analytical and process-oriented approach
• Ability to learn new software and hardware

· Attention to detail and organisational skills

• Ability to perform diagnostic tests
• Ability to create case notes and error logs
• Good identifying process improvements

Job Type: Full-time

Salary: ₹8,086.00 – ₹16,250.00 per month

Schedule:

Ability to commute/relocate:

• Madhapur, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• total work: 2 years (Required)