first time Help customers troubleshoot issues they encounter while using the software and provide actionable tips to resolve the problem
Send technical documentation to customers who have lost or misplaced theirs
Refer difficult cases to a senior analyst or support tech
Assume remote control over customers computers when necessary to resolve problems
Make hardware recommendations for customers whose machines cannot support the software
call/wh :72270 44259 (Monday To Saturday 10 to 6)
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