Ribbon Communications Looking for Technical Support Engineering Technical Analyst at Mumbai, Maharashtra Full Time

Ribbon Communications (Nasdaq: RBBN) delivers communications software, IP and optical networking solutions to service providers, enterprises and critical infrastructure sectors globally. We engage deeply with our customers, helping them modernize their networks for improved competitive positioning and business outcomes in today’s smart, always-on and data-hungry world. Our innovative, end-to-end solutions portfolio delivers unparalleled scale, performance, and agility, including core to edge software-centric solutions, cloud-native offers, leading-edge security and analytics tools, along with IP and optical networking solutions for 5G.

https://ribboncommunications.com/

Job description

Qualification

• B.E. / B. tech in Electronics or Electronics and telecommunication.
• 1 year of Experience in working with Telecom Transport/Optical product based companies.

Domain Skills

• Good work Experience of Optical Transport Network technologies – OTN 100G , B100G, DWDM, Flex-

Grid, Shared Spectrum etc

• Working on control plane GMPLS protocols like ASON, WSON is important.
• Should be able to understand & validate the optical budget and network planning. If needed should be able

to modify the optical budgeting for the customer.

• Knowledge of using Optical networking tools like OSA,OTDR, Traffic Analyzers
• Excellent Hands-on on Management systems – EMS, NMS and SDN controller.
• Outstanding debugging skills of the network & Clear communication skills to explain the issue to R&D.
• Knowledge of operation systems : Unix/Linux and Solaris
• Should be able to work independently, must be fast learner and strong will to support customer.
• Should be ready to travel and if needed perform POCs.

Preferred / Added Advantage:

• Prior Experience in Perl/Python scripting is an additional Advantage.

Roles and Responsibility

• Working with tasks database using ERP system and handling issues coming from T2 India & T2-Global

teams until they are resolved. Ensure the Tasks are being handled with-in SLA.

• Participate in the product Design meetings, SRQ review meetings and provide valid commands from Field

perspective.

• Work Closely with V&V/QA teams and ensure that Field Inputs are brought to the test plans.
• Examining problems in depth using log files and debug commands output. Enter problem reports into the

bug tracking database (JIRA) for all bugs observed in customer network during support.

• Simulate specific field issues at the Lab using the same hardware and database in order to replicate the

problem for R&D escalation if needed.

• Supplying a Troubleshooting Guide, Upgrade procedures, Knowledge base entries and Root cause Analysis

Please Note:
‘All qualified applicants will receive consideration for employment without regard to race, age, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability, or other characteristic protected by applicable law.’