Rigel Networks Looking for Technical Support Executive- Active Directory and MS Exchange at Mumbai, Maharashtra Full Time

Location: Mumbai

No of Positions: 7

Must Have Skills: MS Patching, Good Communication, DNS, Exchange Server 2010, Window Server, Servers

Experience Level: 0 – 3 Years

External Description

Roles & Responsibility:

Document partner interaction, troubleshooting, and results in a clear and concise manner. Monitor alert dashboards and Maintain Alert and Ticket SLA and ensure their SLO are achieved.

Interact with partners to provide support via phone and ticket system and answer user inquiries regarding the alerts.

Diagnose and troubleshoot issues related to AD, Exchange, Mail Flow Monitoring, and Device Down based on the alerts generated on Windows Servers.

The candidate has to work 24*7 shifts.

Education: Any / Computer science Graduate

External Skills And Expertise

Required Skills

Must have knowledge of Good Communication, Window Server & MS Patching.

Organized, detail-oriented, and self-motivated.

The ability to effectively communicate through phone, chat, and email is required.

Server level technical skills: server builds and administration, support, virtual environment administration.

Ability to work on multiple issues simultaneously in a fast-paced environment.

Ability to work within a team environment as well as work independently, while maintaining a high level of efficiency

Job Types: Full-time, Regular / Permanent

Salary: ₹23,000.00 – ₹30,000.00 per month

Benefits:

• Internet reimbursement
• Paid time off
• Provident Fund
• Work from home

Schedule:

• Day shift
• Evening shift
• Flexible shift
• Morning shift
• Night shift
• Rotational shift
• UK shift
• US shift

Supplemental pay types:

Ability to commute/relocate:

• Mumbai, Mumbai Suburban – 400093, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• Active Directory: 1 year (Preferred)
• Microsoft Exchange: 1 year (Preferred)
• Office 365: 1 year (Preferred)

Speak with the employer
+91 7225072989