Right Head India Looking for IT Analyst- International Voice Process at Bengaluru, Karnataka Full Time

Location: Bangalore -Remote

Responsibilities
 To respond to customer and internal staff queries over the telephone, via remote
access or via email promptly in a professional and timely manner.
 To follow up on customer enquiries appropriately.
 To analyse issues, identify the cause and provide customer centric solutions to resolve
system and process issues
 Striving to improve Customer Experience by providing accurate and timely resolution.
 Consistently achieving KPI targets.
 To assess severity of issues based on the procedures to appropriately utilise expert
internal resources and escalate to management team
 To accurately log all customer interactions in the Dictate IT issue management system
to enable measurement of response times, types of queries and areas where
preventative action will be appropriate
 To gain an in depth understanding of the core and customised software deployed
across each client site
 To help maintain service levels in readiness for management team to assess customer
and performance reports
 General support related queries (assisting customers and other helpdesk members
 Executing Ad-Hoc SQL reports for customers/colleagues.
Occasional Duties:
 To carry out any other reasonable duties and responsibilities as assigned or as dictated
by unexpected Business levels.
Key skills required

 Excellent English oral and written communication skills
 Problem solving skills
 Ability to prioritise and manage workloads
 Attention to detail
 Ability to work both independently and as part of a team
 Experience using Microsoft Office
 Experience and training in troubleshooting and providing support

Job Type: Full-time

Pay: ₹35,000.00 – ₹45,000.00 per month

Jadwal:

Ability to commute/relocate:

• Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• IT Analyst- International Voice Process: 4 years (Preferred)
• SQL: 3 years (Preferred)
• Microsoft Office: 4 years (Preferred)

Language:

• Excellent English Oral and Written? (Preferred)

Speak with the employer
+91 8700269653