Be part of the world’s leading mining organization
Commitment to a safe working environment
Work in a diverse and innovative team – Gurgaon
About the role
The Senior Adviser HSE Tech & Support is responsible for providing support to HSESC Enablon (including Enablon mobile applications and Enablon Onboard) and Cority.
What the role entails
This role reports to the HSESC Support Manager. Regular activities include overseeing the support provided by the HSESC Application Support Consultant, troubleshooting potential issues, as well as liaising with SMEs, vendors, and the business as required.
Reporting line: Principal Advisor I Tech & Info Management
Scope: Your scope will include (but not limited to) below:
Process incident tickets received from users regarding the system, including undertaking a detailed investigation to understand the source of the error, impact, knowledge gap/s, owners, and desired approach for application issues as they are received.
Analysis of reoccurring issues
Initiate and run support of processes (including access, problem, enhancement) as required.
Work within the build teams release plan for any issue resolution required (ex. Hotfix / Regular release)
Respond to questions regarding how to use Enablon and provide system guidance (as required) to support users navigate the configured solution.
Direct users to self-help material where available
Develop communications for maintenance activities where it impacts the end-user base, including any communication related to HSE Environment release and maintenance.
Complete regular reporting (as deemed necessary) on the performance of the applications.
Provide feedback to the vendor/ business owner should adjustments be required.
Manage support being provided by the HSESC Application Support Consultant
Engaging with key stakeholders including SMEs, other levels of support, the HSES program, HSESC Support Manager
Support performance reporting (as required)
About Yourself
We are looking for passionate candidates having:
A Professional qualification – Graduate/Post-Graduate in Technology.
Experience managing/ supervising Internal/External team for 3-5 years and Overall 8+ years’ experience in EHS Technology.
Enablon/Cority application knowledge
Experience providing customer service/ support.
Excellent communication (English AUS), analytical and comprehension skills
Microsoft office skills – Word, PowerPoint, Excel, Power BI.
About us
Rio Tinto is a leading global mining and materials company. We operate in 35 countries where we produce iron ore, copper, aluminum, critical minerals, and other materials needed for the global energy transition and for people, communities, and nations to thrive. We have been mining for almost 150 years and operate with knowledge built up across generations and continents. Our purpose is finding better ways to provide the materials the world needs – striving for innovation and continuous improvement to produce materials with low emissions and to the right environmental, social and governance standards. But we can’t do it on our own, so we’re focused on creating partnerships to solve problems, create win-win and meet opportunities.
Where you will be working
The Rio Tinto office in Gurgaon (India) is one of our corporate hubs and houses service and support functions, as well as a portfolio of product groups including Copper, Coal, Iron Ore, Diamonds, Minerals, Exploration and Growth & Innovation.
Every Voice Matters
We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are essential to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation or anything else that makes us different.
At Rio Tinto, we particularly welcome and encourage applications from Indigenous Peoples, women, the LGBTQIA+ community, mature workers, and people with disabilities and people from different cultural backgrounds.
So, if this sounds like you and the opportunity you are looking for, apply now or before 20th February 2023.
If you would like to know more about careers at Rio Tinto, you can like us on Facebook, follow us on Twitter or join us on LinkedIn .
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