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Software Developer
RM Education Solutions India Looking for Network Engineer- NOC at Irinchayam B.O, Kerala Full Time
Key Responsibilities
Monitor and Manage Connectivity Infrastructure components 24*7
Responsible for managing day to day support activities in the form of incident and service requests
L2/L3 support for incidents/tickets raised & liaise with multiple SME teams and Customer management teams as required
Plan, schedule, and implement network maintenance activities which include software upgrades, hardware replacement and network infrastructure changes
Manage escalations from other customer facing teams & isolate the issues with proper Troubleshooting steps
Root cause analysis & Incident report to Management teams and Stakeholders after a Major incident
Work with Service Providers, Hardware vendors to determine causes of device failure/issues
Communicate effectively with internal and external audiences with varying levels of technical expertise
Work on improvement/maintenance projects.
System administration of Linux systems and variants
Monitor and Manage Connectivity Infrastructure components 24*7
Responsible for managing day to day support activities in the form of incident and service requests
L2/L3 support for incidents/tickets raised & liaise with multiple SME teams and Customer management teams as required
Plan, schedule, and implement network maintenance activities which include software upgrades, hardware replacement and network infrastructure changes
Manage escalations from other customer facing teams & isolate the issues with proper Troubleshooting steps
Root cause analysis & Incident report to Management teams and Stakeholders after a Major incident
Work with Service Providers, Hardware vendors to determine causes of device failure/issues
Communicate effectively with internal and external audiences with varying levels of technical expertise
Work on improvement/maintenance projects.
System administration of Linux systems and variants
Minimum Qualification and Experience
At least 5 to 8 years of experience in a Networking environment. CCNA/CCNP certification and expertise in Networking needed.
Mandatory Skills
Experience in Routing, Switching & Firewall Technologies
Sound practical experience in managing multi-vendor LAN & WAN environments
Expertise in troubleshooting of Cisco/Juniper Routers & Switches
Experience in identifying vulnerabilities/non-compliant issues in network and applications
Experience in performing device upgrades, configuration changes, tuning, analysis, and troubleshooting on networking devices
Exposure to handling outages, incident/problem management
Hands on experience in maintaining and supporting Firewalls – Cisco/Juniper/Fortigate devices
Hands on experience with monitoring / management / analysis Tools
Proven ability to handle multi-vendor, multi-domain platforms
Certified in CCNA/CCNP. Other certifications are added plus
Hands on Experience in Linux based systems will be an added advantage
Desired Skills
Virtualization knowledge & experience in Install / Upgrade Esx platform
Knowledge/Experience of RHEL/CentOS Server management will be advantageous.
Familiar with Icinga, Grafana, or any other monitoring tools.
Knowledge on storage systems
RHCSA/RHCE certification will be an advantage
Competency Requirement
Excellent communication and inter-personal skills.
Exposure to quality systems (ISO / CMMI).
Understanding on ITIL process or similar methodologies
Proven crisis management, prioritization and organizing skills
Should be a quick learner with an eye for detail.
Drive for results within deadlines.
Demonstrate a high degree of self-motivation and tenacity to get the job done
