Full Job Description
Key Responsibilities
Handling first line calls (Voice support)
Advanced knowledge in End User support
Advanced Skills on Desktop Administration
Basic skills on Office365 Administration
Basic Knowledge in DHCP, DNS, Active Directory etc.
Basic Knowledge in Server administration
Basic Knowledge in LAN, WAN, Wireless Networking
Liaising with the support teams in India & UK
Incident management awareness
Minimum Qualification and Experience
1-3 years of experience as System Administrator
Mandatory Skills
Experience in Windows Operating Systems
Experience in Troubleshooting.
Knowledge in Incident management.
Knowledge in any of the ticketing tools (eg:-Servicenow, Staffware etc)
Experience in Basic Server issues Troubleshooting.
Experience in Basic Network Troubleshooting (LAN, WAN, WLAN etc.)
Desired Skills
Advance skills on Windows Servers & Networking
Knowledge in Cloud Computing like Azure
Competency Requirement
Excellent communication (Written & Verbal) and interpersonal skills.
Should be a team player & Good Attitude.
Good time management skills.
Customer Oriented.
Should be a quick learner with an eye for detail.
Ability to prioritize work.
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