We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
Job Description
Key responsibilities:
Work closely with the ServiceNow support team to be aware of incidents and requests in order to provide level 3 support and engage ServiceNow vendor support for complex issues
Designs, defines and implements complex ServiceNow requirements for customers and/or prepares studies and analyzes existing systems
Determines ServiceNow specifications, input/output processes and working parameters for hardware/software compatibility including asset discovery
Coordinates design of subsystems and all integration to/from ServiceNow
Responsible for the ServiceNow architecture; developing and maintaining system integration governance
Serve as the technical engineer for any new functionality to be implemented in the system
Own the ServiceNow development capability; create and implement automation capabilities within the ServiceNow platform and support team
Identify and pursue opportunities for automation within incidents and the service catalog
Work with various stakeholders including business stakeholders, capability teams and leadership to remove barriers, minimize business disruptions, seamlessly fulfill requested services, and promote a delightful customer experience
Consult and train IT teams as a ServiceNow ambassador to broaden the understanding of the service lifecycle with a key focus technical governance
Perform other duties as assigned
Experience/Skills Required:
Bachelors degree in Computer Science, MIS, Information Technology, or related field OR certification or equivalent experience in the following:
ServiceNow System Administration or Developer
Application Specialist or Architect
5+ years experience in supporting ServiceNow ITSM through administration, configuration, development and upgrades
Strong knowledge of ServiceNow software development methodology
Experience with ebonded ServiceNow platforms
Experience with integrations (SOAP, REST, and JSON)
Knowledge of XML, Java, JavaScript, HTML or possess scripting capabilities
ITIL Foundations V3 or V4 Certification
Ability to work independently to complete tasks
Fast learner with the desire to develop new ideas and concepts
Strong written and verbal communication skills
A customer centric, “Customer Service” focused mindset
Experience working across multiple vendors and managed service providers
High attention to detail
Desire to succeed, grow skill sets and maintain a positive attitude
Experience/Skills Desired:
Lean IT Six-Sigma Certifications
Experience with Agile SAFE Methodology
Demonstrated success in continual service improvement (ITIL CSI Certification a plus)
Data analytics
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