We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
Job Description
This is a new position and new function, reporting to the Director of Technical Operations, and will assume responsibility for Rockwell’s Major Incident Management (MIM), monitoring, certain operational tasks, and some aspects of Security Operations teams.
We are looking for someone with a solid background in IT command centers that can lead existing team members, while recruiting/building other functions to support the daily operations of Rockwell’s Technology Environment.
This is the first Shift Manager position, with others to be hired throughout the 2024 calendar year to cover US Day, Swing, and Graveyard shifts in a follow the sun approach.
Most of Rockwell’s real-time operations capabilities are sourced to our Technology partners.
The VICC will be built over the next 12-18 months with a goal of integrating different types of monitoring and security data to create automated diagnostics/response functions.
You will lead through a time of change while working to improve Rockwell’s Mean Time To Detect (MTTD) and Mean Time To Recover (MTTR) from incidents.
The Shift Managers will manage a group of Operators charged with eyes on glass oversight of Rockwell’s operations, provide level 1 response to incidents, and perform different administrative duties. Security Operators will be a part of this team, report into the Shift Managers for delivery of Security functions, while taking direction from the CISO organization on what functions need to be performed.
Rockwell is an advanced technology company, building a mix of hardware, software, and services solutions with modern software techniques supporting high demand manufacturing customers. The VICC will partner across Rockwell in the production support of Rockwell’s development environments, Continuous Delivery chains, and other elements in the creation of software. Where the production run of such software is delivered from Rockwell environments, the VICC will assume some Level 1 responsibilities in coordination Application Delivery teams.
Responsibilities
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