Root Technologies Looking for IT Tender Coordinator and Social Media Manager at Surat, Gujarat Full Time

Responsibilities:

IT Tender Application:

• Identify and research relevant IT tenders available online.
• Prepare and submit detailed tender documents and proposals within specified deadlines.
• Coordinate with internal teams to gather required information for tender applications.
• Ensure compliance with tender requirements and address any clarifications or queries from potential clients.

Social Media Management:

• Develop and implement social media strategies to enhance brand visibility and engagement.
• Create compelling content for social media platforms, including text, images, and videos.
• Schedule and publish posts across various social media channels.
• Monitor and analyze social media performance using relevant analytics tools.
• Engage with followers, respond to comments and inquiries, and maintain a positive brand image.

Email Customer Support:

• Manage customer inquiries and support requests received via email.
• Respond promptly and professionally to customer inquiries, providing accurate and helpful information.
• Address customer complaints or concerns, escalating issues when necessary.
• Maintain a high level of customer satisfaction and ensure timely resolution of queries.

Market Research and Analysis:

• Stay updated with industry trends, competitive landscape, and emerging technologies.
• Conduct market research to identify potential clients and business opportunities.
• Analyze market data and customer feedback to identify areas for improvement in tender applications and social media strategies.

Collaboration and Reporting:

• Collaborate with cross-functional teams, including sales, marketing, and IT, to align tender applications with organizational goals.
• Prepare regular reports on tender application progress, social media performance, and customer feedback.
• Provide insights and recommendations for process improvements and optimization.

Qualifications:

• Bachelor’s degree in Information Technology, Business Administration, Marketing, or a related field.
• Proven experience in applying IT tenders online and managing social media accounts for business purposes.
• Excellent written and verbal communication skills, with the ability to effectively communicate technical information.
• Strong attention to detail, organization, and time management skills.
• Proficiency in using social media management tools and analytics platforms.
• Knowledge of IT services, tender processes, and contract negotiations.
• Familiarity with email management systems and customer support best practices.
• Ability to work independently and collaboratively in a fast-paced environment.

Note: This job description is a general overview of the responsibilities and qualifications expected of the position. Additional tasks may be assigned based on the company’s needs.

Job Type: Full-time

Salary: ₹10,000.00 – ₹12,000.00 per month

Schedule:

Experience:

• total work: 1 year (Preferred)