Rotary International Looking for System Administrator – II (Web and IIS Admin) at Pune, Maharashtra Full Time

Job Title: System Administrator – II (Web and IIS Admin) Area: Technology Services

Reports to: Applications Operations Manager

Rotary international Overview

Rotary unites people from all continents and cultures who take action to deliver real, long- term solutions to pressing issues facing our communities. Each year, Rotary members invest more than $200 million and 16 million volunteer hours to improve lives and create positive change in the world. In exchange for hard work and dedication in support of Rotary’s clubs and humanitarian initiatives, our employees receive competitive salaries, flexible schedules, comprehensive benefits, and job enrichment. To learn more, visit http://www.rotary.org.

Rotary International Infotech Pvt. Ltd. Overview

Rotary International Infotech Pvt. Ltd, Pune (RI Infotech) is the offshore technology development center (ODC) of Rotary International and is responsible for supporting the IT & ITES needs of Rotary International headquarters, located in Chicago, IL, USA. We use trending technologies which include Oracle, SQL Server, MS .Net, ReactJS, Redux, JavaScript, GraphQL, NodeJS, SharePoint, PeopleSoft, Business Objects, Office365, Sitecore, PowerBI, Azure, OCI, DevOps and Security monitoring tools. We follow Agile methodology and ITIL framework for technology services and invest time in automation. We are dedicated to innovation and quality in providing cost effective solutions to our customer in these service areas. RI Infotech embodies the beliefs, thoughts, and practices of Rotary International. Our core values of trust, empowerment and teamwork reflects the same. At RI Infotech, we believe in:

Challenging ourselves to take initiative and be a part of the solution

Encouraging our employees to demonstrate accountability and a proactive attitude

Being professional in our interaction with customers

Respecting, recognizing, and appreciating individual performance while working in a team

Rotary’s Commitment to Diversity

As a global network that strives to build a world where people unite and take action to create lasting change, Rotary values diversity and celebrates the contributions of people of all backgrounds, regardless of their age, ethnicity, race, color, abilities, religion, socioeconomic status, culture, sex, sexual orientation, and gender identity.

General Overview

The Web administrator’s role is to design, develop, maintain, and troubleshoot websites. Most importantly, this person is responsible for ensuring a safe, secure, and efficient user experience. This may include implementing security protocols, modifying programs, creating backups, resolving software problems, updating content and more. This role performs sanity testing and quality assurance of websites and web applications.

You Will Have

Bachelor’s degree in Computer Science or related field.

Minimum three years of experience as a Web and IIS administrator

Experience with cloud and/or SaaS operations

Solid knowledge of operating in cloud-based environments, especially Azure & Oracle cloud and exposure to Windows and Linux Operating Systems.

Experience managing Website Infrastructure. Must have built websites with SAAS, PAAS, IIS, Apache, Tomcat.

Web server load balancing knowledge

Experience as a SharePoint 2007 or SharePoint 2016 administrator (SharePoint online experience unnecessary).

Experience in Agile environments – Agile scrum/ DSDM and Kanban and knowledge of software engineering best practices (SDLC)

Deployment, monitoring, troubleshooting and resolving issues in Dev, Test, UAT and production environments.

Review and recommend innovative technologies for existing and future projects

Support development teams to tune web application stacks

Knowledge of scripting in Python, Perl, Bash, PowerShell, and other related languages

Overview of trending technologies which include Oracle, SQL Server, MS .Net, ReactJS, Redux, JavaScript, GraphQL, NodeJS, SharePoint, PeopleSoft, Business Objects and Drupal.

SharePoint development using the document object model will be advantageous

Understanding of IT Service Management (ITSM) and working of the helpdesk

Knowledge of operating in cloud-based environments, especially Azure

Hands-on experience with automated software management tools such as TeamCity, Terraform, Docker & Kubernetes.

Active Directory, DNS and DHCP general knowledge

ITIL Foundation certification.

MCSA, MCITP or MCSE (certified will be advantageous)

SQL Server and Oracle Database course will be advantageous

Excellent English verbal and written communication skills, including technical writing and documentation

You Are Good At

Excellent written and oral communication skills

Excellent interpersonal skills

Should be proactive, working to fix the problem while communicating updates.

Strong analytical and problem-solving skills

Ability to conduct and direct research into IT issues and products as required

Ability to present ideas in a business-friendly and user-friendly language

Self-learner on required technologies and changing technology

Ability to effectively prioritize and execute tasks in a high-pressure environment.

Exceptional customer service orientation.

Extensive experience working in a team-oriented, collaborative environment.

You Are Open To

Travel

New processes and tools

Managing emergency changes

Managing off-hour issues

On-going learning and training to implement and support new tools, technologies, and projects

24X5 (Rotational shifts) and on call

You Will Be Responsible For

Managing multiple application environments including Dev, QAT, UAT and production.

Supporting the continuous integration and release process of an in-house, micro- service-based cloud environment

Evaluate website performance by checking metrics such as load time and memory consumption.

Assessing user feedback, effectiveness, and traffic patterns.

Evaluating website security, hosting, network optimization, databases, and other infrastructure-related factors that affect a website’s performance

Implement PCI and Data Privacy recommended updates, upgrades, and patches in a timely manner.

Evaluate or recommend server hardening and Website security hardening.

Securing web system by developing system access, monitoring, Compliance Controls and SSL/TLS Certificates, and evaluation

Establishing and testing disaster recovery policies and procedures

Completing back-ups and maintaining documentation.

Collaborate with development teams on upgrades and code deployments.

Work with product teams to troubleshoot and resolve usability issues.

Make technical recommendations in the area of performance improvements and availability such as redundant architecture and load balancing.

SharePoint development using the document object model

Set up or maintain monitoring tools on web servers or web sites, such as SolarWinds, NewRelic, Azure Insights

Build automation tools for deployment and backup.

Test backup or recovery plans regularly.

Establish web system by planning and executing the selection, installation, configuration and testing of server hardware, software, and operating system management systems and defining system and operational policies and procedures.

Update the software development environment with planned upgrades.

Create runbooks for production upgrades.

Review and analyze existing applications effectiveness and efficiency, and then develop strategies for improving or leveraging these systems.

Ensure that any new software integration into company systems meets functional requirements, system compliance, and interface specifications.

All requests should be documented via a ticketing management tool (Jira).

Follow change management procedures.

Create project documentation, knowledge base help and all application documentation within technology services workspace (Confluence page).

Help ensures team performance meets or exceeds defined Service Level Agreements.

Knowledge and Skills

Defect Tracking / Ticket Management Tool/ Work tracking – JIRA, Confluence

Servers Provisioning Technologies – Microsoft Azure, Oracle Cloud

Source Code Management Tools – Git, BittBucket, SVN

CI/CD/ Release Tools – TeamCity, Kubernetes, Chef, Docker, Octopus Deploy or equivalent

Monitoring Tools – SolarWinds, NewRelic, Azure Insights

Leadership Attributes

COLLABORATION: Team up with others to meet business goals.

COMMUNICATION: Actively listen and check for understanding

INNOVATION: Think creatively and propose new ways to do things

PRODUCTIVITY: Achieve results that move Rotary toward its goals

STRATEGY: Understand how your role aligns with Rotary’s goals