RS Consultants Looking for IT Support Engineer at Pune, Maharashtra Full Time

Location

Pune, India

Experience

4-7

Job Type

Full Time

Job Description

We are hiring an IT Support Engineer for a German IT company

As a confident and competent personality, you are responsible for:

Working as a part of the global IT team

Working as a part of Service & Support and 2nd level support

Supporting the customers in any IT related issues on-site &

international remote support

First Point of Contact for Incidents & Service Requests

Prioritization, recording & documentation of tickets and qualified handover to 2nd level teams

Support in maintaining the knowledge database

Handling and maintaining the PCs / notebooks

Manage inventory

Responsible for procurement including interaction with vendors

Candidates ‘Profile

Education

B.Sc, BSc. IT, BCA, Diploma in electronics, electrical

Work Experience

4-6 years’ experience as an IT engineer

Proven experience in IT Support

Work Profile

Active Directory management

Network administration and support

Experience in operating systems like Windows, Linux

Experience in IT Ticket management tool like ServiceNow

Experience in VPN technologies

Installation and maintenance of IT Hardware like printers, servers etc.

Support for special hardware and software as needed by end users

Procurement of IT Hardware and Software

Coordination with vendors

Coordination with 2nd/3rd level teams in multiple geographies

Support to IT Security

Periodic reporting to management

Communication Skills

Fluent English (spoken and written)

Basic German (spoken and written)

Soft Skills

Confident and dynamic personality

**** We are only considering applications from candidate who can statrt immediately / within a month and presently based out of Pune

Skills

IT Support Engineer, Remote Support, incident management, VPN, Linux, IT Security, L2 Support, IT Ticketing Tool