For decades, RSA has pioneered many of the encryption, authentication, and identity federation technologies that still power the internet. And now RSA is transforming the industry yet again, paving the way for the future of digital identity through the RSA Unified Identity Platform; next-generation and hybrid and cloud solutions; the first ever and only multi-functional, password-less hardware authenticator; and a frictionless, mobile-optimized experience for the modern workforce. If you are self-motivated and looking for a fast-paced challenge doing something that truly matters, come join our winning team! For more information, go to rsa.com.
Key Responsibilities:
User Support: Respond to and resolve user issues related to system hardware and software, including troubleshooting problems, installing and configuring software, and assisting with hardware repairs or replacements.
Network Infrastructure: Perform Level 1 network activities such as cabling, troubleshooting network issues, and ensuring the availability and stability of the network infrastructure.
Firewall Ticket Resolution: Collaborate with the firewall team to resolve SRO tickets, ensuring timely and efficient resolution of firewall-related issues and maintaining network security.
Vendor Coordination: Liaise with vendors for purchase requisitions, including gathering requirements, obtaining quotes, and negotiating pricing. Ensure timely delivery of products and services and maintain effective relationships with vendors.
Inventory Management: Manage the organization’s IT inventory, including tracking hardware and software assets, maintaining accurate records, conducting regular audits, and managing stock levels. Ensure that inventory databases are up-to-date and aligned with procurement and budgeting processes.
Educational Qualifications:
Proven experience as a System Administrator or Network Administrator.
Strong knowledge of computer hardware, operating systems, and software applications.
Proficient in network troubleshooting, including TCP/IP, DNS, DHCP, and VPN.
Familiarity with firewall concepts and technologies.
Excellent problem-solving and analytical skills.
Strong communication and interpersonal skills to effectively collaborate with users, vendors, and cross-functional teams.
Ability to work independently and prioritize tasks effectively.
Certifications such as CompTIA A+, Network+, CCNA, or MCSA are a plus.
RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, and any other category protected by applicable country law.
If you need a reasonable accommodation during the application process, please contact the RSA Talent Acquisition Team at [email protected]. RSA and its approved consultants will never ask you for a fee to process or consider your application for a career with RSA. RSA reserves the right to amend or withdraw any job posting at any time, including prior to the advertised closing date.
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