RSM US LLP Looking for MTS MITS Service Desk Sr Assoc at Hyderabad, Telangana Full Time

Degree or Certification in IT related field

5-8 years of experience with Windows 10, Windows Server, virtualization, server management, storage, and general networking

Proven experience with Windows Active Directory, Group Policy, DNS, DHCP, NTFS, and other common Windows server functions

Office 365 user, mailbox, and policy administration

Proven experience with VMWare VCenter, ESXi, Data Center Cluster Management, and Microsoft Hyper-V

Foundational experience with application delivery platforms such as Citrix and Remote Desktop Services, advanced profile management, delivery controller management, providing clustered / highly available services

Microsoft Exchange troubleshooting

Experience in large, complex environments with multiple locations

Familiar with standard IT practices and policies

Familiar with IT service management tools and processes (helpdesk, ticketing, etc.)

Eagerness to contribute

Qualifications:
MSP Experience

Exchange patch and service pack management

Experience with NetApp Enterprise Storage

Maintaining, patching and managing Citrix Applications / Desktops

Strong knowledge in design and implementation of Citrix Apps and Desktops from client to server including Netscaler and Access Gateway.

Troubleshooting experience in enterprise level Citrix deployments

Citrix Policy design and implementation

Excellent written and verbal communication, problem solving and analytical skills

Strong judgment, issues management, and problem analysis techniques

Strong presentation, facilitation, time management, and prioritization skills

Proven ability to work both independently and as a part of a team

Demonstrated ability to balance priorities