Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal
Job Types: Full-time, Regular / PermanentSalary: INR9,337.00 – INR20,000.00 per monthBenefits:
Flexible schedule
Schedule:
Flexible shift
Rotational shift
Supplemental Pay:
Quarterly bonus
Experience:
Technical Support Occupations: 1 year (Required)
It helpdesk: 1 year (Required)
Speak with the employer
+91 9855700655
Job Detail
Job Id
JD2492653
Industry
Not mentioned
Total Positions
1
Job Type:
Full Time
Salary:
Not mentioned
Employment Status
Permanent
Job Location
Mumbai, Maharashtra, India
Education
Not mentioned
Experience
Year
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