RTEX HR Services Looking for IT service desk at Mumbai, Maharashtra Full Time

Serve as the first point of contact for customers seeking technical assistance over the phone or email

Perform remote troubleshooting through diagnostic techniques and pertinent questions

Determine the best solution based on the issue and details provided by customers

Walk the customer through the problem-solving process

Direct unresolved issues to the next level of support personnel

Provide accurate information on IT products or services

Record events and problems and their resolution in logs

Follow-up and update customer status and information

Pass on any feedback or suggestions by customers to the appropriate internal

Job Types: Full-time, Regular / PermanentSalary: INR9,337.00 – INR20,000.00 per monthBenefits:

Flexible schedule

Schedule:
Flexible shift

Rotational shift

Supplemental Pay:
Quarterly bonus

Experience:
Technical Support Occupations: 1 year (Required)

It helpdesk: 1 year (Required)

Speak with the employer

+91 9855700655

Job Detail

Job Id

JD2492653

Industry

Not mentioned

Total Positions

1

Job Type:
Full Time

Salary:
Not mentioned

Employment Status

Permanent

Job Location

Mumbai, Maharashtra, India

Education

Not mentioned

Experience

Year