Ruling Growth Venture Pvt Ltd Looking for Technical Support Executive at Gandhinagar, Gujarat Full Time

Job Summary

The TSS will provide subject matter expert contribution and influence the solutions development efforts. You will excel in new environments and challenges where innovation and creativity are encouraged.

Role and Responsibilities

• Efficiently understand and be able to escalate complex technical issues to engineering staff
• Advanced technical knowledge of mobile and web applications
• Ability to update technical documents
• Train customers on how to install and use the company’s products via web conferencing
• Support sales with after-sale customer support, including sending relevant documentation and information to customers, ensuring that the product implementation is progressing according to the schedule, etc.
• Provide technical support to customers via phone and email
• Solve technical issues with company’s products by using available resources
• Accurately process and record support and training interactions
• Enjoys working in a technically challenging environment that allows you to show your creativity and problem-solving abilities
• Has an inquisitive and open mind, enjoys learning about new technologies and has demonstrated the ability to provide rapid solutions to complex problems
• Experience working directly with user/customer base, with an ability to have a positive impact on activities from a distance
• Rapidly learn Field service management and ERP system space. Understand product integrations
• Maintain strong customer relationship

Qualifications & Education

• Bachelors Degree (Preferred)

Experience

• Minimum 1 Year Of Experienced
• Experience in technical support, software industry
• Proven analytical and problem-solving abilities and adaptability, attention to details and organizational skills
• Knowledge of ERP system
• Good knowledge of creating a knowledge base using various visual tool
• Must have strong verbal and written English skills (Customers mostly located in the US and Canada)

Job Type: Full-time

Salary: ₹2,40,000 – ₹3,60,000.00 per year

Language:

• Hindi (Required)
• English (Required)
• Gujarati

Shift availability: Morning Shift

Shift Time: 10:00 a.m. to 7:00 p.m. IST

Job Types: Full-time, Regular / Permanent, Fresher

Salary: ₹15,000.00 – ₹30,000.00 per month

Benefits:

Schedule:

Supplemental pay types:

Ability to commute/relocate:

• Sector 8, Gandhinagar, Gandhinagar – 382008, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• Technical support: 1 year (Required)
• total work: 1 year (Required)

Language:

• English (Preferred)
• Hindi (Required)
• Gujarati (Preferred)