RxLogix Looking for Associate Engineer, IT at Noida, Uttar Pradesh Full Time

Job Status: Full Time

General Purpose:
Responsible for Day-to-day support on DevOps and Client projects for Infrastructure provisioning / support and application installations for Client project

Essential Duties & Responsibilities

Must have demonstrated technical excellence & extensive experience with PC hardware and software support environments.

Experience with Office 365.

Experience with TCP/IP & LAN based networking support and troubleshooting from a pc support perspective.

Aiding in installation of other peripherals like printers, scanners, cabling systems like local area network cables, network interface cards, wired switches.

Provide effective troubleshooting and accurate solutions to advanced hardware and software computing problems for Windows, Mac, and mobile devices.

Resolves basic and advanced hardware and software questions, problems, and requests in person or remotely.

Lead technical activities involved in new technology introductions and also technology obsolescence, including operating system, core applications (Office, browser, etc), security tools and other core technologies.

Deploy and administer IT systems in the assigned region, including end-user desktops/laptops, computing servers, network equipment, voice and video hardware and mobile devices.

Responsible for managing the desktop image, upgrades, security patching, and configuration and testing necessary to ensure environment works effectively.

Prioritizes and guides team in fulfilling service requests involving the provision, configure, and deprovision user computing devices per service requests and in accordance with SLAs, and other activities.

Minimum Requirements

Overall industry experience of 2+ years

Collaborates effectively with peer engineers, product engineering and cross functional teams to get the necessary assistance and in delivering timely solutions

Should be able to independently solve issues

Should understand Change management and ISM framework such as ITIL

Knowledge about Networking

Knowledge about all Operating System and Office 365