Sabre Looking for Contributor Operations & Tech Support at Bengaluru, Karnataka Full Time

Contributor Operations & Tech Support – Platform Operations

Did you know that our cutting-edge technology is used by more than 1 billion people around the globe? Did you know that Sabre processes approximately 85,000 transactions per second for the largest industry in the world – travel and tourism?

Now that we have your attention, Sabre is an innovative technology company that leads the travel industry by helping our customers (and employees) succeed. We are looking for forward-thinking, creative people who take ownership of results and make things happen. If this sounds like you, consider joining our team. The OCC Operations Team will play a key role in support all of Sabre’s cutting-edge platforms that support over 85,000 transactions per second. The OCC Global team is the first line of support for all Sabre platforms worldwide.

• Responsible for Operational Stability Sabre Applications
• Provides requirements/monitors System Performance and Capacity Monitoring
• Leads Incident Management and is responsible for driving incidents to resolution
• Responsible for Production Readiness/Production & for Operational Documentation
• Advising and collaborating with our architecture and product development team on technical hardware and software issues.
• Manages outage and emergency situations with datacenter and application staff
• Ensuring platform availability and addressing operational issues as they arise in accordance with internal and customer SLA’s
• Knowledge resource on multiple projects/initiatives across the company for a variety of internal/external customers
• Coordinating infrastructure maintenance and upgrades with our Application teams
• Maintain platform and applications documentation and document Runbooks
• Work on automation of operational procedures and workflows with prior scripting experience
• Develop instrumentation for aiding monitoring and to action alerts received in OCC.
• Work with operational team(s) and systems owners in identifying opportunities of automation.
• Work in shifts with 24/7 support environment
• Respect and apply the Sabre ITIL processes & Respect of Service Levels

EXPERIENCE:

Minimum 3-4 years related experience in Command Center or NOC environments

• Understanding of Operations and Platform Support in Dev Ops
• Knowledge in IT Service Management and ServiceNow
• Strong background in working in a critical production support 24×7 environment.
• Strong background in technical support and L1 support.
• Excellent written and verbal communication skills

Nice to have:

• Experience with supporting platforms in SAAS environments
• Experience with Cloud hosted applications such as AWS, Google, Azure
• Experience with Windows, Linux, RedHat trouble shooting
• Experience in working with L2 technical teams and OEM vendors for support

EDUCATION: Bachelor’s degree or equivalent and 3-4 years of similar work experience.